DAKINEReviews of dakine.com

Got their Dakine Heli Pack 12L lately. Amazing bag for snowboarding and going on small weekly vacations! Wouldn't work for low-cost flights but going around the city with it is a pleasure!

Bought a bag from the UK website & qualified for free standard delivery so the item should arrive in two to four days but it turned up the next morning less than 24 hours from ordering to getting it. Great service!

Fantastic customer service experience. I travel extensively around the work and have owned 2 split-roller 110L bags. On a recent trip, the airline baggage handlers completely destroyed both wheels on the bag. I called customer service was treated with kindness, respect and superior customer service. I was actually willing to purchase a replacement set of the wheels (the rest of the bag is fine, very sturdy). One of the customer service reps (Karalyn) told me the warranty would cover either a replacement set of wheels, or a new bag entirely. They have shipped me a new bag !!! You guys knocked it out of the park - Thank You.

I've been a Dakine Customer for over a decade. I have a Dakine pack that I still own to this date from 2011. I have travelled internationally with it 3x in Europe and twice in Asia. I have never brought it in for any repairs and the pack still runs like a champ to date 👍. My recent experience with Dakine was purchasing an outerwear on a smaller size. I received the item, tried it on. I realized I made a mistake with ordering a size M, when it should have been a size L. I reached out to Dakine over the phone, was advised to go through online return process, which I did. I followed the instructions and got my exchange request completed. I printed the return label, dropped off the package @ UPS the following day. The week after, Voila! I received my replacement. Dakine has great products and will continue to be their customer.

Best surfboard leash I've ever had