DaisySilk.comReviews of daisysilk.com

Response from DaisySilk.comOct 11, 2025

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the issues with the logistics company. We have reached out to you multiple times via email. As long as you follow the instructions provided in the emails and cooperate with us, we will be able to assist you in resolving the matter with your package. Thank you for bringing this to our attention. Your satisfaction remains our top priority. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved shopping experience. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Response from DaisySilk.comSep 19, 2025

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment caused by your recent experience with our product. We sincerely apologize that our product didn't meet your expectations. We would like to clarify that all our products are made of silk and carry OEKO-TEX® certification, which guarantees both material authenticity and strict safety standards. The options we proposed (exchange or partial refund) were intended to provide you with a quicker and more convenient solution, as returning the item might take additional time. However, we fully respected your decision and immediately agreed to process a full return as soon as you requested it. We’re sorry to see the review posted, and we genuinely hope to better understand how we can address your dissatisfaction. We've already emailed you with a solution - please check your inbox. We want to help resolve this quickly for you. Thank you for bringing this to our attention. Your satisfaction remains our top priority. If you are not satisfied with the product, you are welcome to return it, and we will immediately arrange your refund upon receipt. We sincerely value customer feedback, but we are unable to accept deliberately false and malicious reviews that are not supported by factual evidence. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved shopping experience. If there’s anything else we can assist you with, please don’t hesitate to reach out.