DaisySilk.comReviews of daisysilk.com

Response from DaisySilk.comDec 16, 2025

Thank you for taking the time to share your feedback with us. Our store's shipping information states that our processing time is 2-6 business days. Your order was also shipped within the promised timeframe. However, due to recent events such as Black Friday and Cyber ​​Monday, the logistics company is experiencing delays in processing shipments. We sincerely apologize for the inconvenience this has caused, as this is beyond our control. Please don't worry, we will expedite the delivery and track the shipment until you receive your goods. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved shopping experience. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Response from DaisySilk.comDec 16, 2025

Thank you for taking the time to share your feedback with us. We have verified that your package was delivered within the promised timeframe. We have also sent an email to the email address associated with your order. Please check your inbox and spam folder. If you have not received it, please let us know, and we will be happy to assist you. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved shopping experience. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Response from DaisySilk.comDec 4, 2025

Thank you for taking the time to provide your detailed feedback. We are sincerely sorry to hear that the quality of the products you received fell far short of your expectations. This is certainly not the experience we want for our customers, and we genuinely apologize for the disappointment this has caused. Regarding your concerns about the return process: we have sent a follow-up email directly to you with a proposed solution to address both the product issues and the logistics difficulties you mentioned, including guidance on returns. To ensure we can assist you promptly and personally, please kindly check your inbox and reply to our email directly. We take all customer feedback very seriously, and your comments about material accuracy and product durability have been forwarded to our quality control and product development teams for immediate review. We are committed to learning from this and continuously improving the materials, craftsmanship, and service we offer. Once again, we truly regret the inconvenience and frustration this situation has caused. We hope to have the opportunity to make things right and regain your trust.