cathryn
Buyer beware but ok returns process
When I ordered from daisysilkUK I did not pick up from the website that this was anything other than a uk based company and the prices and an initial glance through the reviews led me to think this would be a high quality product with a uk type delivery time. Sadly as I waited an unexpectedly long time for delivery, I went back and reread the reviews and saw the clues were all there. This is a china based company and in my experience the quality does not live up to expectation. As the clothing is shipped from china it took just over 2w to arrive. When it did I found the items to be a poor fit, the size of the clothing did not match the measurements on the website, being shorter and the finish and quality of the item did not match the high end expectation given the price point. They say it is certified silk so it probably is, but the feel is thin and satiny and the look is quite see through . It might be ok for underwear or nightwear but not for daywear. On the positive side and why I am giving 2stars, the returns process was smooth. I got an almost instant response to my email and a uk address to send it to. I was a bit worried when the instructions said to send without signature and to choose the most basic sending option, but I sent tracked no sig and I got the refund processed within days of it arriving with them.
Response from DaisySilk.comMar 3, 2026
We sincerely apologize that our product did not meet your expectations. We’re truly sorry to hear that the items did not fit as expected and that the material and finish were different from what you anticipated. We completely understand how disappointing this must feel, especially when you were looking forward to receiving your order. Regarding the shipping delay, we would like to explain that it was caused by temporary capacity constraints with the carrier, combined with weekends being non-delivery days, which contributed to the extended transit time. We appreciate your patience and understanding. We’re glad to hear that the return process went smoothly and that your refund was processed promptly. Your valuable feedback regarding sizing, fabric feel, and overall product quality has been shared with our team. We take comments like yours very seriously and will use them to improve our product descriptions, quality control, and overall customer experience. If you have any further questions or need assistance in the future, please don’t hesitate to contact us. We’re always here to help. Best regards, Daisysilk Customer Service www.daisysilk.com