customer
Scam Alert
Scam Alert - They claim to be based in United States but they are based in China instead. When you order from them from Europe, be careful because it will cost you more to return the item than the actual cost of the item. Dainely will ship the item from China but will ask you to return the item to United States. Kind of using you to ship their item to United States. They claim to build this item themselves but the same item is available with a different name on AliExpress. For example, I purchased a neck stretcher that you can easily buy on Aliexpress under 10 euros. But dainely charges for the same around 40 euros. All false and fake marketing.
Response from Dainely™Dec 30, 2023
Thank you for bringing your concerns to our attention. We take feedback seriously, and we sincerely apologize for any inconvenience you've experienced. To clarify, while our products are designed in the United States, they may be manufactured and shipped from our facilities globally, including China. We are working on streamlining our return process and appreciate your feedback on the return cost disparity. Regarding the pricing, we aim to provide quality products and a positive customer experience. We understand your frustration and would like to make this right. Could you please share your order details with us via email ([email protected])? We'll investigate the matter and explore options for a resolution. Your insights are invaluable, and we appreciate your patience as we address these concerns.