John P.
The Dainely Sciatica Belt arrived in…
The Dainely Sciatica Belt arrived in good time and was very easy to use, however, on the second time of using the pull tab on the belt came off in my fingers, which made it difficult to use. After contacting Dainely about the fault I was shocked when they said that they would be willing to replace the item but only AFTER I left a 5 star review on Trustpilot. Sorry Dainely you can shove your replacement belt where the sun don't shine. I will not lie on Trustpilot to make your defective product look good and I wont be buying anything else from your company. I hope this has taught you a lesson on after sales service.
Response from Dainely™Mar 30, 2024
We sincerely apologize for the inconvenience you experienced with our Dainely Sciatica Belt. We completely understand your frustration regarding the issue with the pull tab on the belt and the condition we presented for a replacement. Our intention was never to cause any discomfort or inconvenience to our valued customers. Your feedback is extremely valuable to us, and it helps us improve our products and services. Please rest assured that we take your concerns seriously, and we will use this feedback to ensure that similar situations do not occur in the future. While we cannot change what has already transpired, we want to express our deepest apologies for the negative experience you had with our company. If there's anything else we can do to rectify the situation or assist you further, please do not hesitate to let us know. Thank you for bringing this matter to our attention, and once again, we apologize for any frustration or inconvenience this may have caused.