Charles A.
BEWARE!!
BEWARE! BEWARE! BEWARE! BEWARE! BEWARE! In September 2024 with the election very much in doubt I signed up for a $75 membership to help support what I felt at that point was a good cause. (I never did anything like that before!) I should have read Trustpilot first (and will from now on) because of The Daily Wire’s current 1.7 rating!!! I rarely used the membership in the first month. I could not even finish watching the one movie I tried to watch because of poor conceptual issues. I should have cancelled right then. Not only did they automatically renew in September 2025 at $150 plus fees to make it $162+ (I am 72 on a fixed income) they refused to even offer a prorated refund on their initial response. When I cancelled my membership online they try to persuade me not to cancel by offering a $40 membership. If they can do that they should offer prorated refunds on their inane automated (and silent) renewals. That’s the issue in the majority of the complaints on Trustpilot. I have not used the membership at all in over 12 months! They say they sent an email with "Your DailyWire+ membership renews soon" as a subject line in August. But with at least one email from them EVERY DAY (as their name implies) it didn’t get opened or even seen. I’ve asked for my request for a refund to be elevated to a supervisor because of these extenuating circumstances but after reading their extremely poor reviews on Trustpilot I don’t hold any hope whatsoever. (Update—they refused to escalate.) They tripled my initial support (at what ultimate cost?!) with their automated renewal policy which fails to send you a real time confirmation of their charge when it happens—no notice at all until my credit card bill arrived! Whoever runs the business side of The Daily Wire is being extremely short sighted as they are making enemies faster than they will garner long term support because of their no refunds at any time policy. Oh, and BTW, there is NO WAY TO DELETE YOUR CREDIT CARD INFORMATION FROM YOUR ONLINE ACCOUNT! While they sent me an email saying that my account is cancelled and to use it until September 2026, I am considering closing my credit card completely because of this inane policy. I no longer trust them to do what they say. Ben Shapiro (who is now Editor Emeritus) is ruining his reputation by allowing this type of policy to continue unabated. I will no longer listen to or support anything or anyone associated with The Daily Wire. And people that work there and for them should be ashamed that their paycheck is paid by such an unforgiving refund policy. (I have CC’d this to their Editor-in-Chief at Email that can be found online. I’m just one dissatisfied person. The old saying is that it takes 10 good reviews to get 1 new customer, but it takes 1 bad review to lose 10 potential customers.) BEWARE! BEWARE! BEWARE! BEWARE! BEWARE!


