KA
unforgiving refund policies
I couldn't remember precisely when my renewal date was, but thought I had another month. They I noticed last night they had taken money from my account a few days ago. Requested a refund, but they refused, claiming they had sent a renewal email (which I never saw--might have missed it, might never have received) and letting me know that now I had another year. I don't want another year; I just want my $144.00 refunded. Brittle refund policies are not the best way to engender goodwill or run a business.


