Shipped reasonably quick, item wasn’t colored like pictured
Response from Dad BrandMar 13, 2026
Thank you for the feedback — we’re glad the order arrived quickly.
We understand your note about the color and appreciate you pointing that out. We’ve since updated the product photo to better reflect the actual shade of the hat so expectations are clearer going forward.
If the color didn’t work for you, please feel free to reach out to [email protected]. We offer free 60-day returns and are always happy to help make things right.
Best,
Dad Brand Team
JC
Jessie C.
No response.
I messaged you all 2 minutes after I placed my order on a quick question so that we could make an adjustment on the order and no one ever replied.
Response from Dad BrandMar 9, 2026
Thank you for sharing this feedback.
After seeing your review, we reached out via phone and text and appreciate you letting us know that your earlier message was sent through Facebook Messenger. Unfortunately that channel isn’t actively monitored for support requests, which is why we direct customers on our website to contact us at [email protected].
We do take responsiveness seriously and typically reply to customer emails within 24 hours. While we're currently in communication via text, if it's more convenient you can email us at [email protected] with your order number, we’ll be happy to help and make sure everything is resolved.
SB
S B.
The service was great received the…
The service was great received the product quickly and in great condition.
SH
Sheen
Great quality.
Great quality.
MF
Melissa F.
Fit’s Perfectly With Adjustable Clasp
Dad brand got my order right the first time and sent it to me in a prompt manner! Hat fits one size fits all as it has an adjustable clasp on the back. It’s super cute and is a good size. I don’t wear hats but I wear this one! It’s made from a thick, good quality material!
KE
Kellene
The hat is stylish
The hat is stylish, cool and perfect for me to run errands in!
SB
Shane B.
Paid for Priority Shipping and received the item late
I paid for priority shipping on a hat to have before vacation and was told via the website if I ordered and paid for priority shipping it would arrive in 3 business days. Only for it to arrive 9 business days later. I’m which case I could’ve saved the money on the amount I paid for priority shipping and just went with standard. Even then, if I knew the hat was not going to arrive in time I probably would not have purchased it, so the entire thing felt misleading in order to close the sale
Response from Dad BrandFeb 4, 2026
Thanks for the feedback — I want to clarify the timeline and also share how we’re handling this.
Your order was placed on Friday, January 17, shipped on Monday, January 20, and delivered via USPS Priority Mail on Monday, January 26. Priority shipping refers to the carrier’s transit time after shipment, which is typically 1–4 business days, and does not include order processing time or weekends. The order was shipped using the correct Priority service.
That said, we understand your expectation was to have the item before your trip. While carrier delivery timelines are estimates and outside our direct control, we never want a customer to feel misled. As a courtesy, we’ve just refunded the priority shipping cost back to your original payment method.
We appreciate you sharing this feedback — it helps us continue improving how we communicate shipping timelines at checkout.
— Dad Brand Team
MM
Matthew M.
Horrendous
Very disappointed. I still have not received my complete order. I cannot contact customer service. No one returns emails. My shirt is not true to size. Save your money do not give it to this company
Response from Dad BrandJan 29, 2026
We take feedback seriously and want to help, but we’re unable to locate an order or support history matching this review in our current records.
It’s possible this relates to a message sent to a previous customer support team or an older order, but to investigate and resolve this we’ll need a bit more information. Please contact us directly at [email protected] using the email from your purchase and include your order number so we can look into it.
Without order details, we’re unfortunately unable to verify or address the issues described.
Best,
Dad Brand Team
