CyberPanelReviews of cyberpanel.net

I've been using cyberPanel ever since I decided to use a private server (VPS) for my websites and projects for over 5 years and more to come, the Tech Team & their assistance from CyberPanel is the best of the best, they assist very patiently and solve every problems, all for free!! Amazing!! love you guys!! Keep up the good work!

I ran a production server on CyberPanel's paid Cloud VPS for about seven weeks in early 2026. This review is about the paid Cloud VPS hosting service, not the free open-source panel software. I wanted it to work and I gave it a fair chance. In the end I moved to another provider and had to recover my money through a bank dispute. Here is the honest, complete picture. What was good Storage for the price was genuinely strong. My plan included a large NVMe allocation for the monthly cost, better per-gigabyte than most competitors I priced against. The front-line support agents were, for the most part, polite, responsive, and technically capable on day-to-day tickets. When I documented specific outages, the team did issue itemized service credits for several of them. Where it went wrong The paid migration onto the VPS was marked "complete and verified" but was not. It left broken file paths, a backup job silently pointing at the old location, a database that kept crashing, desynced database passwords, and SSH locked out because the root credentials were not preserved. I fixed most of it myself over several hours. The VM was under-provisioned against what I paid for. I purchased and was invoiced for 32 GB of RAM; the VM was actually running with roughly half of that, due to a memory-ballooning misconfiguration that their own administrator acknowledged in writing as "a configuration error on our side." Their virtualization host filled its own disk to 100 percent, which corrupted the cluster filesystem and, combined with the half-provisioned memory, caused an out-of-memory outage of roughly eleven hours in March. The server suffered repeated kernel-level lockups, three of them in eleven days from the same root cause, each marked resolved when it was not. The mail service went through a crash loop that delayed outbound email for hours, and outbound mail was being rejected because the reverse-DNS (PTR) record was never configured. The paid backup add-on failed the first time it ran. The pricing was raised silently. The company emailed all customers a notice announcing a 10 percent increase effective April 1. What actually happened to my account was a 29 percent increase, applied nine days before the announced date. Their own billing database timestamp confirmed it, and they credited a small "overcharge" after I raised it. After I cancelled in writing, billing kept running. Their own system continued charging my prepaid balance hourly for weeks on a server they had confirmed was stopped, directly contradicting their marketing promise that "billing pauses when you stop your server." During the dispute, the refund language on their public website was quietly edited to remove the sentence that had previously stated unused funds could be refunded on request. A credit for setup work that was sold as included, but that I ended up doing myself, was escalated repeatedly and never delivered. An escalation to the CEO went unanswered. Every support reply carried an advertisement in its footer. A security note The hosting defaults new servers onto the company's own control-panel software, and during my time as a customer that software shipped, by default, a documented and actively-exploited backdoor (a root websocket service with a hard-coded secret), as well as a bug that logged plaintext login passwords to a server log. Both are matters of public record in the project's own issue tracker and security advisories. I reported them responsibly and the vendor did patch them, but a managed-hosting product placing customers onto software that carries known, exploited vulnerabilities is a serious concern. How it ended I cancelled, migrated to another host with no loss of data, and filed a dispute with my bank, which was resolved in my favor. To be fair, the individual support staff were not the problem, and the storage value was real. But a hosting provider is judged on reliability, honest billing, and security, and on those three the paid Cloud VPS fell short badly enough that I cannot recommend it.

Each time I had issue, I always got it resolved in a professional way that is second to none that made me feel satisfied.

Purchased service and premium add-ons, total over $400, cancelled service 2 days later. Two months later, still no refund, support tickets I submitted about this just keep saying to wait and that it's with the billing team. No contact from "billing team".

They have provided great service and the site is running super fast. Affordable pricing also.

Had a problem with an installed plugin that messed up Cyberpanel. Their support is fantastic! Very fast response, and solved the problem almost imeddiately. I highly recommend their services.

Service in itself is ok, however, zero billing support and the majority of tech support seems to be handed over to AI with automated responses. Wish I could leave a better review as this seems to be a start-up company with potential.. However, too quick to jump from Alpha to Stable.

Excellent Support