CVS PharmacyReviews of cvs.com

Always get all my essentials and love all the large coupons. Love saving the money! =)

The company has lost control of their incentive programs to the point that they are making unbelievably bad management decisions. A key part of their incentives is a quarterly rebate -- they issue is they tell you that you have it but as we have found more often than not, it says it has been printed and there is NO WAY to get it then. We inquired in stores, they said it was a KNOWN issue and to talk to online support, went there, they said they knew about it and to call some special # who will take care of (told us even how they will take care of it). We call after much discussion they just say sorry, you lose that money -- our policy is to NOT make this right. LITERALLY ! We gave them example of how rebates are lost, we ordered from their curbside, the store ran it, and printed the receipt and then found they didn't have the item, so if they had not called personally to tell us to come to store we would have lost $15 rebate as it printed on the receipt they processed. THIS IS NO WAY to run a business, if we earned the rebate don't play games! NO excuse you don't put rebates to the CVS card so they are NEVER LOST and they can be used on check-out as we wish. They have lost our business -- there are so many sites today who deliver to our door at the discount prices they they think are so good that they need to cheat you on incentives they say you have earned but can't access !

There is no personality with the employees. It’s like they are not allowed to be personable with the customer. Unfortunately our location and town is primarily Hispanic and the Hispanic employees focus on the Hispanic customers first, will communicate in Spanish only!, and we are forced to either wait until they are finished or leave from frustration. We feel like they are racist towards white people and speak Spanish so we don’t understand what they are telling each other. We are so tired of this treatment in Hereford at CVS Pharmacy and the store employees. The Store Manager is Hispanic but that should not excuse the employees from providing positive customer service to ALL customers.

CVS pharmacy on Las Vegas blvd is always sooo crowded! Please finally do smth about it as I hate waiting in these endless lines.

It's too bad that CVS does not pay any attention to us reviews. Its online ordering program is absolutely horrible. I spent 2 hours trying to order some items and it would freeze, never move. It kept telling me that something was wrong with the order and I checked and rechecked but nothing was wrong. I tried to change my credit card address, it wouldn't take. I finally had to call in and place the order. Despite the 30% discount offered, it isn't worth the stress and waste of time fooling around with their terrible website.

I've picked my pain medication at CVS Apollo Beach, FL33572 and after counting my tablets there were 10 (10 !) tablets missing. I contacted them and they did not want to fill fully my prescription - so instead of 60 tablets I have now only 50 tablets. They said that after their pharmacy stock recount everything is in order. But I don't have my 10 tablets and if their stock is in order somebody must take them for own use. Next time I will ask for recount at the counter because this is unacceptable for a customer!

All of the CVS locations in my city are all pretty great. I really enjoy shopping online too. As with any company there are minor twerks that always need to be changed to better serve the public and sometimes they all don't work. That is the only reason why I didn't rate with 5 stars.

Today I was at your store on 13th Avenue in Fargo, ND. Kaia waited on me and she was the most AMAZING customer service person I have ever encountered. I had many coupons. I had two for Tide but only one would work so she took the second tide off. Then I had a coupon for Ban deodorant but the coupon was for 1 and the only container I saw was banded together of two. So she took that off. When she printed my receipt I had $6 rewards so I asked then if I could use it on the 2nd tide. She rerang it and used my rewards. She was kind, patient, understanding and never upset with me. I still cannot find enough words to compliment her. I hope you reward her for her amazing service.