CVS PharmacyReviews of cvs.com

Fatima in the East Greenbush, NY store is an exceptional staff member. Every time I shop in this store she goes out of her way to be helpful and lets you know that she values you as a customer. Because of Fatima's courtesy and work ethic I will continue to shop at this store.

If I could give a zero star I would. I have never in my life met so many unprofessional staff members in one location. Literally every single week I have to pick up medication (I handle two households) there is an issue with at least one prescription. They have my father's prescriptions listed for my mom and vise versa. It took 6 months to get it corrected and they refused to refund us any of the money it cost when they autofilled them without our permission. We have been shorted pills multiple times. Did I mention how nasty rude and hateful the staff is in the pharmacy! They sent a text telling me medication was ready, I went to pick up. Guess what... it wasn't ready. I said I would come back the next day so I did. After waiting in line for 40 min, they tell me it is not ready and that I would have to wait at least 30 min to get the medication or come back later because they were too busy to fill it right then and there. CVS sent my dads prescriptions that are mailed to an entirely different state. They said we had to wait 14 days before they could request a new order. We waited and they sent the new order over night.... it took 7 more days to get it. This was heart medication! 3 weeks to get the medication that was supposed to take 2 days in the mail. They refuse to pick up the phone and call the doctors office if there is a problem. They also refuse to call insurance for an override even after insurance says that is what they need to do. They gave me someone else's prescription that had the same name as my son. My son is 14 the other person is 88. Anytime I have to fill my sons prescriptions they run it under the wrong insurance, an insurance he has not had in 7 years. I change it every single month literally. This is not even a fraction of the issues I have had with CVS. This is Jacksonville FL at Normandy and Lane. This place needs bulldozed down and if it wasn't for my job making us use this pharmacy I would NEVER in my life use them again.

Regarding flu shots: The pharmacy does not have a person available to give shots for all appointment slots listed on the website. Obviously, if there is a single person assigned this responsibility, he or she must have some breaks and a lunch during the day but the website does not block out appointments at those times. So any customers that make an appointment at break is confronted with a completely avoidable inconvenience through no fault of their own as experienced by my wife today. Regarding feedback: It is telling that the CVS website does not solicit feedback from its customers on its website. There is no "Contact Us" or "How are we doing?" solicitation anywhere. While CVS pharmacy retail employees are generally polite and solicitous, it appears to me that CVS corporate does not care what its customer think of it.

On September 27, 2020 at 1pm. I(Black woman)entered the cvs store located at 14240 north tamiami, naples, fl, 34110 telephone # 239 254 0286. I was followed and watched throughout the store by the store's manager(a tall white gay with balding hair and eyeglasses. I was also partially watched and followed by Kelly(the cashier) When I was ready to purchase my items, he stood near the cash register. He made sure that all of the items that he watched me put into my basket were being scanned. This behavior is racist, bias, prejudice -it's uncalled for. I will never shop at this location.

CVS mailed my meds to an old address, despite verifying the new one (of 4 years) over phone. Told me to call Post Office to resolve. Post Office did nothing, saying someone signed for them. Back to CVS. Manager eventually reorders for me. What should be 1-2 day Pharmacy delivery is now 3 weeks. Luckily I was OK, with only a mild chronic sinitus flare up without meds. WORSE: Recently, they didn't stock my husband's meds which are critical to take daily. It's an automatic refill which they were processing for 3 days then said they didn't have it, the day his meds ran out. Not only that, the tech didn't seem to care, just said to call around and hung up. We spent an hour calling 16 pharmacies and 1 came through to rush order for next day. TLDR: CVS could've killed someone by not delivering meds on time

I bought 5 cans of tuna on sale for four dollars I was charged five times not once When I called they said I would need to bring in a receipt I told them I get a digital receipt This is a bad habit of theirs The overcharge and then they deny it Since moving to 911 Main Street they have gone down hill

I went there today to get flu shot for me and my family. We were extremely poorly attended by a woman (inside the room). I chose to take the vaccine outside, at the pharmacy - better! I'm not coming back.

Went to CVS in Peekskill, NY. They do not have a mask policy. Customers walking around without face-coverings. A man in line had his mask down. He was asked, by my wife, to please pull up his mask. He became irate and started cursing and became menacing. I asked the store to call the police. They store did nothing. I called the police after leaving, but it was too late. The man left. We contacted the manager who said it was not her responsibility to do anything and that it was my problem. Why is there no mask mandate in a pharmacy? People go in there who are compromised or sick. The manager was unsympathetic and dismissive.