CventReviews of cvent.com

As an exhibitor at Buila24, I should have access to CVent. I registered but Cvent then said I'd got my password wrong (I hadn't) so asked me to click 'Forgot password' which I did. Then tried to log in with the new password. CVent maintained again that I'd forgotten my password. After several attempts, using different browsers, I tried to contact their 'support' but no response at all. Non-existent service and a totally flaky product has made this process a stressy nightmare. The Buila conference starts today. Still no response from Cvent. Just useless!!

I participated in a demo with a promise of £100-pound gift card. They never sent me such gift cards for over 2 months and 12 email exchanges. Still not been received. I can provide the names of the contact person handling this to you. Should we rely on the service of such an inefficient company?

Hideous company, zero customer service, zero ethics and atrocious product. We ended up developing our own system because Cvent just didn’t work, yet their legal team kept pushing for full payment - tens of thousands for a product that we never used because it just didn’t work!

This app is terrible. Classic bait and switch with the initial selling point then the salesman was fired. So we were stuck with an app that could do nothing we needed. Fast forward and we are suddenly contact by a new team saying they are switching to a new app. The "trainers" have no clue what they are doing and we ended up playing with the app for 8 hours on our own to learn the basics. The manager "Tim" is equally as useless and they will not answer questions or flat out dance around them. This whole experience has been terrible and we wish we never went with them. But we are looking into switching to Eventus and they seem to suit our needs so much better.

Worst experience ever. The product doesn't work - doesn't deliver as promised. Terrible and overpriced.

Customer service is rarely able to assist with the issue after you wait on hold anywhere from 30 minutes to 1.5 hours. Absolutely terrible!

We are an event organizer that has been largely inactive due to COVID. Our customers are not comfortable attending/sponsoring events due to the COVID variants. We are a customer of CVENT, a relationship that has deteriorated rapidly since the start of the pandemic. During start of COVID in 2020, CVENT sales people commenced aggressive phone calls from 9am- to as late as 1am ET; as many as 20 phone calls per day over the period of one week attempting to sell services. Phone calls at late hours were deemed intrusive and offensive. During these calls, the CVENT sales person made comments that “CVENT needed money,” “CVENT needs to sell new services.” CVENT sales people calling my cell phone as late as 1am ET. 10 phone calls from Lindsay, a sales person, between 9pm-1am ET. Additional CVENT person called and noted that “CVENT is losing money, having severe financial difficulties with event clients” but its private equity “is diversified and able to counter the losses.” CVENT has crossed the line during COVID. Any other media/event companies reading this message with a similar experience may want to consider litigation. In addition, any lawyers reading this message may have a case against CVENT for harassment, unethical tactics, threats, etc against its event customers during COVID. Completely out of line.

I have had a frustrating 2 year experience with Cvent. The sales person who sold me "Social Tables" quit and then the next person assigned to my account quit. After bouncing from one account manager to the next, Covid hit and I never used the service for 16 months. There is no customer service and the help line is in a foreign country. I made a very bad choice by doing anything with Cvent. Avoid doing business with them at all costs.