CutsclothingReviews of cutsclothing.com

Unlike majority of consumer reviews here, i didn’t have a pleasant experience with their customer service. I was trying to place my third order from cuts but it seems there’s a technical glitch preventing the payment gateway page to load properly. I’ve had to send 3 emails with screenshots and links (in reply to their request) and the last reply i get is to keep trying and continue to use Chrome! This tells me that the agent isn’t professional, doesn’t appreciate my time and possibly careless about addressing the issue in the first place. The feeling i’ve got is that i’m more of a subordinate employee rather than a customer offering my business. On the bright side, their quality is good (hence 3 stars) but i’ve faced some trouble with their size guides. Pants come in smaller fits. Exchange rates are slightly above market price (~2.5-3%).

I have had to return/refund multiple items because the sizing of the clothing is too small. Also, a 2 items were shipped incorrectly. Customer support has been amazing though, they've helped me with all my questions and now I'm just waiting on my exchanged new items and refund to show up on my CC.

Customer support was really helpful and painless. I needed to return a couple of items and the support agent walked me through the process as easy as 1-2-3. Love their clothes and quality as well!

I've made several repeat purchases in the past 1 year. The quality and fit of the apparels are superb. I also love the simplicity and yet elegance in the design. The customer service is top-drawer. I emailed them regarding an issue with the referral program. The response was prompt. Nathalie from CUTS Customer Experience Team was superb!

Where to start? Awful experience from start to finish. Firstly, I was told that my products would arrive by November 2nd at the latest. I received them today (15th November). I bought them for my holiday on November 9th. They didn’t arrive on time. Disappointing. I paid $162 for three T-shirts and I’d honestly say they’re worth about $16.20 based on the quality. Not too dissimilar to the likes of a primark (perhaps top man). I was hoodwinked for sure by their barrage of adverts on instagram. On the pictures the T-shirts look great but in reality they look nothing like. I purchased three of the AO curve-Hem Tee T-shirts as they were some of the more popular options. I’m of standard medium size right across the board with all brands / designers. Never any problems. The arms are fine but the material is that unflattering, hugging, cheap material. A bit like a muscle fit I guess. And of poor quality. Again, nothing like the way it looks on the gram. All of this before we even get started on the “import tax costs” that I’ve had to pay to even receive these products. The different costs totalling £64 just to get the clothes released by the post office. This, of course, Isn’t disclosed by Cuts when purchasing. I’ve reached out several times with no or little communication from cuts. I asked for a refund before the clothes arrived as they’d missed the deadline as to when I needed them by. Once I finally got a response I was largely ignored (entirely about refunds) other than pointing out if I paid the additional £64 I’d decide the items I was expecting 2 weeks prior. Thanks 🤣👍🏻. Bunch of cowboys this lot. Avoid like the absolute plague. In short, I paid in excess of £200 for three very cheap quality, uncomfortable, unflattering T-shirts that took 4 weeks to arrive, with hidden import tax charges that I can’t appear to get a refund on. Do yourselves a favour and don’t be fooled. They’re not a reputable/ trusted organisation.

Cuts clothing is amazing and their customer service is outstanding highly recommend

The quality of Cuts clothing is top notch. The customer service is even better. After having shipping issues with UPS (product not delivered), I contacted Cuts customer service. They were so responsive. A replacement order was shipped out immediately and received. Thank you Joel for your help!

Love the design and quality of their clothes. Amazing customer support!! Totally recommended.