CutsclothingReviews of cutsclothing.com

Sergio from CUTS went above and beyond to try and help me with my missing package after UPS failed to do so on their end! He sent me a replacement order and I am so grateful of his fast response and the way he acted so quick! This is why I love CUTS and will continue to be a customer here!

UK Buyers Dont Bother £16.50 deducted for any returns beware Fit of AO joggers strange, lower crotch than expected Expected better quality, felt cheap

Dear CUTS Team, I am writing to express my sincere appreciation for the outstanding customer service I received from your team. I would like to amend my previous review, as the issues I encountered have been promptly and effectively resolved, exceeding my expectations. After expressing my disappointment regarding the delivery time and the lack of options for exchanging the product, I was pleasantly surprised by the swift response from Carlos in your customer service department. Carlos took immediate action to rectify the situation, assisting me with the return process and ensuring that the correct size was delivered to me in a timely manner. I am thrilled to report that the new pants and t-shirts fit perfectly, and the quality of the fabric remains commendable. The attention to detail and willingness to go the extra mile in resolving my concerns truly impressed me. The level of customer service provided by Carlos and the entire team at CUTS has restored my faith in your brand. I would like to sincerely apologize for my initial harsh review and the negative comments I made. It was based on my frustrations at the time, but I now realize that it was unfair to judge your company solely on that experience. I am more than happy to recommend CUTS to my friends and family based on the exceptional customer service I received and the superb quality of your products. I am grateful for your commitment to customer satisfaction and your efforts to address my concerns promptly and efficiently. Thank you once again, Carlos, for your exemplary assistance and for turning my initial disappointment into a positive experience. I truly appreciate your dedication to ensuring customer satisfaction. Yours sincerely, Alfredo Dear CUTS Team, I am writing to express my utmost disappointment with the experience I had as a customer of your company. While I must admit that the quality of the fabric in the pants I purchased was commendable, I cannot overlook the glaring issues I encountered with your customer service and delivery process. First and foremost, the delivery of my order took over a month, which is completely unacceptable by any standard. In today's fast-paced world, waiting for such an extended period of time for a product is simply unacceptable. It was incredibly frustrating to constantly track the shipment with no progress updates or communication from your team. Furthermore, the lack of options for exchanging the product for a different size in Spain is truly disheartening. As a customer who spent €160 on a pair of pants, I expected a much higher level of service. If you are unable to provide a complete service to a particular country, it would be more prudent to not offer the service at all. I believe that a company should be judged not only by the quality of its products but also by the level of customer satisfaction it delivers. In this regard, CUTS has failed me as a customer. It is unfortunate that I cannot assign a zero-star rating, as I firmly believe that your company deserves nothing more. I hope you take this feedback seriously and address the issues I have raised. As a dissatisfied customer, I urge you to improve your customer service, communication, and delivery processes to ensure a more positive experience for future customers. I will highly not recommend your brand to any friend. Yours sincerely, Alfredo

Great customer service! They resolved my problem on the same day and went out of their way to make an exception for me. Thanks a lot guys!

Poor quality product - construction very sloppy. Plus, no free returns - so it cost me $10 to try out a substandard product.

Their customer service is top notch! So grateful they are genuine and helpful!

Great customer service! Had issues with my hoodie and their representatives helped me out and were incredibly responsive.

Literally my entire wardrobe is cuts! Love everything they’re doing.