CutsclothingReviews of cutsclothing.com

Ordered a bunch of T-shirts from this store as i love quality and fit. Waited almost a month with the only update being the item had been booked. Followed up after awhile and Cuts couldn't see any updates from their end so said the items had been lost...find that hard to believe as tracking never showed it leaving their dispatch. Was offered a 20% discount and full refund on items that had almost a 50% discount at the time as they were now sold out. Will find it hard to justify buying from the store again, the huge prices aren't worth the items with out the discounts but if I can't even reliably get the stock with the discounts then I'm not sure what to do.

Poor customer experience: Excessive wait time for shipping, limited exchange options, no customer service number. Stay clear- this place will be more of a headache than it’s worth. It also has inconsistent fits within the same items. I wanted to exchange for a Sage color thermal, they said it wasn’t part of their anniversary sale so I couldn’t exchange for that color. I had to pay shipping to return it then pay shipping to get the new item!!!!!! For the record, my original order which was waiting weeks to prepare, had the Sage color on sale during the anniversary. Poor service for a “premium brand”. About a dozen emails and I have now given up. Do not spend your money here. There are much higher quality brands at similar prices. They’re a joke to think someone would pay shipping both ways for an exchange! Too much hassle and back and forth. Stay clear folks.

Extremely delayed order —took over 3 weeks to arrive. First time buying the pants and they stretched out and no longer fit after <2 weeks of wear. I would avoid the pants at all costs. Lulu is WAY higher quality. Shirts fit well. Did not give good resolution, discount $20 on next order.

I made a purchase on 17 August but I have not heard from the company since then. On 25 August, I reached out to them, as my order status was still processing. I was replied with a few bureaucratic responses, e.g. Order delay due to hurricane, etc. On 7 Sep I reached out again, as I saw my order status turned to 'unfulfilled'. A guy named Ivan reassured me that my order was taken care of and he would escalate the issue as he claimed most of the orders have been fulfilled. On 9 Sep I reached out again and Ivan, yes helpful Ivan again, said my order had to be cancelled due to inventory discrepancy. I was given a refund, which I didn't ask for and I'm not sure whether it will come through. I was given a 20% off code as compensation. But that discount can't compare to the savings I have made during the anniversary sale. Update: I was asked to write an update and so here I am. It was said the refund was made on 8 Sep. But until this point, more than 10 business days already it claims on its web, the refund still hasn't come through. The company sent me a Global E credit note and said they had refunded me and I was asked to contact my bank if I haven't received anything. Shouldn't they be contacting Global E instead? Didn't know why I had to go through all these when they are the one in the wrong. This purchase is indeed eye-opening.

I placed an order two weeks ago and it still says "processing" even though it was supposed to arrive last Tuesday. I leave next week for a family trip and was looking to have these items before I left. I should have gone with a different brand (BYLT or AllBirds) rather than choose this. I kept emailing and they even disabled their "chat" option on their website. No one responds to emails and the only time I got the chat before they disabled it was they were blaming the "hurricane" and massive volume of orders for delays? THEN DONT GIVE US AN ESTIMATED ARRIVAL DATE YOU CANT LIVE UP TO

First time ordering from this brand after reading online reviews. I am extremely disappointed that your delivery date (14 business days) is past the 5-7 business days stated on the invoice. The outfits will not make it in time for my vacation and I am not happy about that.

Placed an order 10 days ago and it hasn’t even shipped yet. Customer support isn’t helpful providing answers either. Pretty sure their customer service is just a bot. They kept calling me the wrong name even though my name was in my email signature. And of course there is no way to cancel. They will charge your card and not send you merchandise. Going to have to make a claim with my credit card. It’s a shame to because I like their shirt. But there’s plenty other companies with just as good if not better products. Do yourself and favor and buy from Bylt. Edit: Order finally shipped 2 weeks later. Apparently the only way to get actual support from cuts is to put them on blast on social media. They care about their brand. Not their customers. If only they understood that if they took care of their customers, their customers would take care of their brand. Instead we need to write reviews like this. They had the gaul to try a flag this review as fake.

Good customer service