customer
MORE than 40 Days and still waiting form my money back
I made a purchase of two pairs of pants over 60 days ago... I returned them because I didn't like how they fit. It's been more than 50 days and I still haven't received my money back! INCREDIBLY poor customer service. Good morning, The customer service and the time it has taken to refund my money for this order are simply UNACCEPTABLE, truly a nightmare... And if I hadn't written to you yesterday because I remembered, would you not return the money? Have a nice day,
Response from CutsclothingMay 28, 2024
We're truly sorry to hear about your recent return experience. We've just requested more information from you through the Trustpilot messaging option and we'll make sure to make this right ASAP! UPDATED: Hey Luis, Thanks for providing us with further information. We see your order from this April was returned and arrived back at our warehouse on May 9th. We've experienced some longer delays in processing our returns and we're truly sorry about that. Our team has since refunded your return. Please allow 3-5 business days to see the refund back within your account. Again, we're truly sorry for the delay and appreciate your patience.



