Custom Pet GiftsReviews of custompetgifts.co

I ordered a key chain Jan 23 for Valentine's Day. Site says 5-10 for design then 3-5 for delivery. Finally delivered today. I complained several times only to be told they were busy. Then on February 10 they emailed that it had finally shipped. But according to US postal tracking they didn't actually take it to the Post Office until February 14. IF they had actually taken it to the Post Office on the 10th, I possibly would have received it by Valentine's Day. Very poor customer service and to respond by saying they are busy is not professional. If you have a business once you have capacity for an upcoming special day, change your website and let the customer know it won't be there for that occasion. After complaining they never offered any compensation for their lateness One and only time doing business with them

I ordered in early December and still have NOT received my order. One month after my order was placed I received someone else’s order. I sent in pictures of what I received as requested yet I still ha en’t gotten my order or any communication other than this to give a rating or other emails encouraging future orders which I can say will never happen. I have been more than patient and if I don’t receive what I ordered by next week (week of 2/20), I will cancel and request a full refund. This seemed like a great gift idea and had hoped I would receive by Christmas. I was understanding of demand and shipping but now it is ridiculous.

2nd time ordering a keychain. Came out perfect.

I ordered a keychain for myself about a year ago and I love it. I ordered this one today for my brother that had to put down his sweet Lucy.

a beautiful memorial to my beloved fur babies !

Outstanding product. Professional staff. My family loved the keychains. The likeness to our pets is remarkable. Highly recommended.

I purchased both the bracelet and key chain as a gift for a friend and she absolutely loved them!

Order was super late. I ordered it on january 2, and it still has not been shipped as of january 21. I emailed one the 18th asking for an update and no response. I dont even know why im giving this 2 stars.