Melissa S.
Fake Shoes and Fake Return Policy
Fake shoes. They arrived with blemishes and obvious defects on top of being fake Reverse Grinches. The warranty and return policy on their website is a joke! The best they will do for defective product is 40% refund because “it’s too costly to ship them back to Hong Kong”. So Buyer Beware- There is NOT a 100% return/refund policy not matter the circumstance.
Response from CushiowMar 23, 2026
I'm really sorry to hear about this - I completely understand how upsetting it must be to receive shoes that are defective and not as expected. You shouldn't feel stuck with a product that doesn't meet your expectations, and I sincerely apologize for the frustration caused by the way this was handled. That's not the experience we want for you. Could you please share your order number with me, along with photos of the shoes you received? I'll personally review the situation and work with you to find a fair solution. I'll stay on this until it's properly resolved. Thank you for bringing this to our attention - your patience is truly appreciated.


