CushiowReviews of cushiow.com

Response from CushiowMar 19, 2026

Thank you for taking the time to share this - and I'm really sorry for the frustration you've had with both the shipping and the follow-up on the discount. I completely understand how this feels from your side. Waiting for your order, then dealing with sizing issues, and after that not seeing the promised discount come through - that's a lot, and you shouldn't have to keep chasing it. Regarding the discount, I sincerely apologize for the delay. If there's been a technical issue, it should have been followed up properly instead of leaving you waiting without a clear update. That's on us. Let me step in and get this sorted for you. Could you please share your order number with me? I'll personally check the status of the discount and make sure it's applied or resolved for you as quickly as possible. I appreciate your patience, and I'll stay on this until it's fully taken care of.

Response from CushiowMar 27, 2026

I'm really sorry to hear about your experience - I completely understand how frustrating it must be to receive shoes that don't fit and feel like you don't have a clear option to resolve it. That's not the experience we want for you, and I sincerely apologize for the confusion around the return policy. I'd really like the chance to take a closer look at your case and see how we can help. Could you please share your order number with me? I'll review the details and do my best to find a suitable solution for you. Thank you for bringing this to our attention - I'll personally stay on this until it's resolved.

Response from CushiowMar 26, 2026

Thank you so much for your feedback - we really appreciate it! I'm glad to hear you received your sneakers as described and that our team was able to help you track your order. That's exactly what we aim for. I also understand your point about the delay, and I'm sorry it took longer than expected. We're always working on improving our delivery speed and overall experience. If you ever need help with your next order or have any questions, I'd be more than happy to assist. Thanks again for your support!

Response from CushiowMar 26, 2026

Thank you so much for your feedback - we really appreciate it! I'm glad to hear the sneakers arrived in great condition and met your expectations. That's exactly what we aim for. I also understand your point about the response time, and I'm sorry it felt a bit slow. We're always working to improve our support speed and overall experience. If you ever need help with your next order or have any questions, I'd be more than happy to assist. Thanks again for your support!

Response from CushiowMar 26, 2026

Thank you so much for your feedback - we really appreciate it! I'm glad to hear you were happy with the shoes - that's exactly what we aim for. I also completely understand your point about the response time, and I'm sorry you had to wait longer than expected. We're actively working on improving our support speed to make sure everyone gets timely assistance. If you ever need help with anything in the future, I'd be more than happy to assist you. Thanks again for your support!

Response from CushiowMar 26, 2026

Thank you so much for your feedback - we really appreciate it! I'm glad to hear you liked the selection, but I'm sorry about the issue you experienced during checkout. That definitely sounds frustrating, and it's not the smooth experience we aim to provide. We''ll take this as valuable feedback and look into improving the website performance to avoid situations like this. If you ever run into anything similar again, feel free to reach out - I'd be happy to help you complete your order. Thanks again for your support!

Response from CushiowMar 26, 2026

Thank you so much for your feedback - we really appreciate it! I'm glad to hear you were happy with the shoes and how they looked. That's exactly what we aim for. I also understand how frustrating it can be when tracking updates aren't accurate - it can definitely cause unnecessary stress. I'm sorry for that experience, and we're working on improving tracking visibility to make things clearer and more reliable. If you ever need help tracking an order or have any questions, I'd be more than happy to assist. Thanks again for your support!

Response from CushiowMar 26, 2026

I'm really sorry to hear about your experience - I completely understand how frustrating this must be, especially when dealing with multiple issues in one order. Receiving the wrong pair and still waiting on the second one is not acceptable, and I sincerely apologize for the inconvenience and stress this has caused. That's not the experience we want for you or your son. I'd really like the chance to step in and get this properly sorted for you. Could you please share your order number along with a quick photo of the incorrect pair you received? I'll review everything right away and make sure you get a clear resolution for both pairs. Thank you for your patience - I'll personally stay on this until it's resolved.