Cushiow is a fresh and vibrant shoe brand that offers a wide range of trendy shoes for men. Whether you are looking for a pair of active sneakers or a pair of comfortable loafers, Cushiow has you covered. Shop our collection today and let us help you take your style to the next level!
Cushiow (cushiow.com) has 173 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Also known as
cushiow.com
Website
cushiow.com
Category
Clothing & Underwear
Location
Waterloo, Iowa
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: June 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I ordered a pair of shoes several weeks ago and still have not received them. The phone number for the business goes to Loan Depot. I tried to email them with no return contact. Thank god I ordered through PayPal. I started a refund investigation.
Response from CushiowJun 11, 2026
Thank you for reaching out, and I'm sorry to hear about your experience.
I understand your concern about not receiving your shoes after several weeks, and I apologize for the frustration this has caused.
To help us investigate the situation, could you please provide your order number or the email address used when placing the order? Once we have those details, we'll able to check the status of your shipment and review what may have happened.
We also apologize if you had difficult reaching us previously. We would appreciate the opportunity to look into this matter and assist you directly.
TT
Tosha T.
This is the most raggedy ass company I…
This is the most raggedy ass company I have ever dealt with I ordered my daughter a pair of shoes for Christmas on December 2 2025 and here it is fixing to be March 2026 I have emailed them because they don’t even have a working phone number that’s a red flag to me. They ask you the same question over and over and agree to issue a refund and I have received no refund…… Your better off walking a hundred miles barefoot before you order from these fools😡
Response from CushiowMar 18, 2026
I'm really sorry to read your message - I can completely understand how frustrating and disappointing this situation must feel, especially since this was meant to be a Christmas gift for your daughter. Waiting this long without a clear resolution is not the experience we want for any customer.
Thank you for sticking with us and or following up, even though it's been such a difficult process. You shouldn't have had to repeat yourself or feel like you weren't getting clean answers - that's on us, and I truly apologize for that.
I want to get this fully sorted for you now, without any more back and forth. Could you please send me your order number one more time so I can personally check the status and make sure this is handled properly and as quickly as possible?
I'll stay on this with you until it's resolved - you have my word on that.
Thank you for your patience, and again, I'm really sorry for how this has been handled so far.
JM
John M.
The merchandise is total garbage False…
The merchandise is total garbage False advertising
Response from CushiowMar 18, 2026
I'm really sorry to hear that you feel this way - I can imagine how frustrating it must be to receive something that doesn't match your expectations.
I'd really like to understand what went wrong so I can make this right for you. Could you please share a couple of photos of the item you received and let me know what specifically didn't meet your expectations? That will help me look into this properly and offer you a clear solution.
We take concerns about product quality and accuracy very seriously, and I'll personally make sure this is handled in a way that feels fair to you.
Thank you for bringing this to our attention - I'm here to help and will stay with you until we sort this out.
AR
Alicia R.
Scam!!!
Scam!!!! Shoes never came and they don’t want to refund they gave me fake tracking information that kept changing and didn’t make sense thank God I have screenshots!! Don’t waste your money you won’t get it back and won’t get any shoes either!
Response from CushiowMar 18, 2026
I'm really sorry to hear about your experience - I can understand how upsetting it must feel, especially when the tracking looks confusing and the order hasn't arrived as expected.
Please don't worry, I'd like to take a closer look at this for your and get things properly sorted. Sometimes tracking can appear inconsistent while the package is in transit between carriers, but that's not an excuse for the frustration it's caused you here.
Could you please share your order number and the screenshots you mentioned? That will help me review everything in detail and give you a clear, honest update on what's going on - and most importantly, what we'll do next to make this right for you.
I truly appreciate you bringing this to us, and I'll personally follow this through until you have a proper resolution.
KL
Kenny Liotti Vinyl J.
Me too!
I wish I would have read these reviews because it happened to me as well. Never got my Jordans. Can’t we just file a case with our method of payment…?
Response from CushiowMar 18, 2026
I'm really sorry to hear that you're dealing with this - I completely understand why you'd feel frustrated and start thinking about taking that route.
Before it gets to that point, I'd really appreciate the chance to look into your order and sort this out properly for you. In many cases, delays or tracking issues can be confusing, especially when shipments move between carriers, but you absolutely deserve a clear answer and a proper resolution.
Could you please share your order number with me? I'll personally check the full details and give you a straightforward update on where things stand - and what we can do next to make this right for you.
I'm here to help and will stay on this with you until it's resolved.
CI
Cinthia
FAKE FAKE FAKE
FAKE FAKE FAKE! I will be disputing this charge
Response from CushiowMar 18, 2026
I'm really sorry to hear how frustrated you're feeling - I understand why this situation would lead you to that point.
Before things go any further, I'd truly appreciate the chance to look into your order and clear things up for you. Concerns like this are taken very seriously on our side, and I want to make sure you're given a clear explanation and a proper resolution.
Could you please share your order number with me? I'll personally review everything and come back to you with a straightforward update on what's going on and how we can fix it.
I'm here to help, and I'll stay with you until this is fully sorted out.
RA
Ruth Ann J.
Do not order shoes from Cushiow
First, the shoes were a gift for Christmas. I ordered them Dec. 3rd. I did not get them until January 2. Second, When we got the package much to our surprise the shoes were shipped in a soft plastic package. The Nike shoebox was completely destroyed and the shoes were dirty, like dusty and the top of the shoes, where the holes are, were filled with brown stuff. We had to clean them up. Then the shoes were too big. Because the shoes were too big I asked for a shipping label to ship them back for a full refund and they refuse. So now I am stuck with a size 11.5 shoe, when I need a 10.5 and no one to wear them. I am very disappointed with this company. It will be hard to even sell the shoes with the way the Nike box is. No one will believe they are new shoes. With the economy the way it is it is hard to just loose out on the money spent for the shoes. The cost of the shoes is basically groceries for 1 week. I would never recommend this website. The shoes were Nike Dunk Supreme 94. I should have used the "StockX" website he sent me for the shoes but they were cheaper on Chushiow. I have ordered from StockX before and NEVER been disappointed in what I recieved. All I can say is....Sometimes you get what you pay for and cheaper is not always better. I am extremely disappointed in the customer service of this company. I would give this a negative star if I were able to.
Response from CushiowMar 18, 2026
Thank you for taking the time to share all of this - I'm truly sorry for how disappointing this experience has been, especially since the shoes were meant as a Christmas gift. I can only imagine how frustrating it must have felt to receive them late, and then not in the condition you expected.
You're absolutely right to expect better. The packaging, the condition you described, and having to clean the shoes yourself - that's not acceptable, and I sincerely apologize for it. I also understand how the damaged box makes things even more difficult, especially if you were hoping to gift or resell them.
Regarding the sizing issue, I understand how frustrating that is too. Our caps are adjustable, but for shoes, sizing needs to be right from the start - and being stuck with the wrong size is not a situation we want you in.
I'd really like the chance to make this right for you. Could you please send me a few photos showing the condition of the shoes and the packaging when they arrived? Once I have that, I'll review everything carefully and come back to you with a clear and fair solution.
I know this has already been a long process, and I truly appreciate your patience so far. I'll personally stay on this with you until we reach a resolution that feels right.
CU
customer
Poor Customer Service -Never use USPS shipping!
Ordered sneakers on Dec 2nd - emailed receipt that they shipped Dec 3rd USPS - never arrived - status showed stuck in NY but not sure - customer service only emailed back that is it still enroute? Now January 5th - still nothing??? they continue to state it's still on the way and will not follow up with shipper or find my order - asked for credit - no answer.
Response from CushiowMar 18, 2026
I'm really sorry you've had to deal with this - especially after ordering back on December 2nd and still not having your sneakers by now. I completely understand how frustrating it is to keep seeing the same update without any real progress or clear answers.
You shouldn't have to keep chasing this, and I apologize for the lack of proper follow-up so far. That's not the experience we want for you.
Let me take this over and look into it properly. Could you please share your order number one more time? I'll check the full tracking history, contact the shipping side if needed, and give you a clear, honest update - not just a generic "it's on the way."
Once I've reviewed everything, I'll also make sure we move forward with a solution that actually resolves this for you.
Thank you for your patience - I'll stay on this with you until it's sorted.
