Custom for you, made simple.Curtarra—to always make custom curtains easy. Offers quality custom drapes & shades & valances for your dream home with ease. Enjoy free shipping and the best customer service. Get your free swatches. Use the Curtarra Measurement Tool, and have no trouble measuring anymore.
Curtarra (curtarra.com) has 412 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
curtarra.com
Website
curtarra.com
Category
Home Improvements
Location
Lewes, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Dear Kathleen,
Thank you so much for your feedback on CURTARRA. We're sorry to hear that the sheer does not meet your needs, and for keeping privacy, the white lining is recommended. We will carefully consider your feedback and work to improve our products to provide better experiences for our customers.
Thank you again for your valuable feedback, and we will continue to strive to provide you with satisfactory service.
Wishing you all the best!
Best Regards,
Curtarra Team
SM
Scott M.
We've not yet received the item we…
We've not yet received the item we ordered. I'd suggest waiting to send a performance survey email to the customer until after they've actually received the product.
Response from CurtarraJun 4, 2025
Dear Scott,
We sincerely apologize for the inconvenience caused.
We highly value your shopping experience and are actively working to resolve the issue for you. Our customer service team will reach out to you as soon as possible.
Please rest assured that we will do our very best to assist you.
Best Regards,
Curtarra Team
SA
Sunaina A.
UPDATE - TERRIBLE customer service and quality control
I am writing to express my extreme frustration with the complete lack of response to my repeated attempts to contact you. I’ve reached out multiple times regarding issues with my order and have been trying—without success—to initiate a simple return as I’m not at all satisfied with the quality of these curtains. They were made so poorly with extremely cheap fabric and I also have not received the correct quantities which has not been addressed at all. Instead I’m being blamed for placing two orders and the only response I have received is accusing me of not showing correct photos of what was received when I clearly sent everything in hand and have only been requesting to send this back!!!
It is unacceptable that no one has responded or provided any kind of resolution. I expected far better customer service, and at this point, I’m left wondering how a company can operate this way. I am beyond frustrated and disappointed.
Please respond immediately and provide a clear path to resolve this issue. I am simply asking for the ability to return what I received as it’s faulty and this should not be so difficult.
I expect to hear back from someone without further delay.
I’m responding again to your response. I included the photos from the very beginning stating that you sent 2 panels of each style instead of 4 and attached the photos. There was absolutely nothing dishonest about the photos or the email as I sent everything that you sent and have been emailing you trying to get this resolved to return and you guys have not responded. There is absolutely no response to all my recent emails after I especially touched on the fact that you offer a “satisfaction guarantee” and are not working with me to accept a return or provide an actual resolution. How do you expect us to come to an agreement on a resolution when you don’t answer emails?
Response from CurtarraMay 13, 2025
Dear Sunaina,
Thank you for bringing your concerns to our attention. We take every piece of feedback seriously and greatly value the trust our customers place in us.
According to our records, your first order was placed on April 4, 2025, for a total of four curtain panels.On April 14, you contacted us stating that you only received 1 panel, and that its size was incorrect and unusable. Without providing the requested necessary proof for after-sales support, you mentioned that due to the urgency of the situation, you had to purchase ready -made curtains locally and requested a full refund.
After investigating with our factory and reviewing the shipping records, including the weight of the parcel and the logistics tracking, everything confirmed that 4 panels were included in the shipment. However, we truly understand how important every order is to our customers. In the spirit of resolving the matter as soon as possible, we processed a refund for your order.
We believed the issue had been fully settled. However, on May 3, we received another issue report from a different email address. At that time, we were unaware that the two orders were connected. The issue raised was strikingly similar— not only the issue of curtain quantity and size discrepancies but also the way the story tells. This reminded us of the issue from the previous month.
We always prioritize our customers and carefully reviewed the inspection and shipping records once again, finding no irregularities. Upon closer inspection, we noticed the two delivery addresses were very close, and although the email and shipping address had changed, the same credit card was used for both orders. What surprised us even more was that the photo provided in the second claim showed a curtain style that you previously reported as missing in the first order.
We’ve also mentioned in our email communication that we always strive to ensure every customer is satisfied. We are committed to listening carefully to all feedback and concerns, and we hope that you can communicate with us fairly and honestly. With this mutual understanding, we believe we can work together more effectively.
Best regards,
Curtarra Team
BC
Betty C.
These are curtains made in China
These are curtains made in China. I was not aware that I paid such high prices for curtains not made or shipped from the U.S. Nothing wrong with products from China but it’s way too expensive. My order was shipped by DHL and it was delivered to an airport. I have reached out for a refund as I still don’t have the curtains. Very disappointing and misleading.
MI
Michael
Made in China
Be aware, these curtains come from China. On their website they market these as handmade by highly skilled artisans, but they are coming from China. I don't have a problem with curtains coming from China but I do have a problem with misleading marketing and spending over $2000 on curtains that I could've gotten from Amazon for $200.
Response from CurtarraSep 5, 2024
Hello Michael,
Thanks for sharing your feedback. As a company that's always looking for ways to improve, your feedback is the most valuable input we have to do so.
We'll be reaching out and working together on a solution to ensure the issues are corrected! We're here to help and make sure you have the best experience possible.
Thanks again for your feedback. We appreciate your support and the opportunity to serve you better.
Warmly,
Curtarra Team
OP
Ohana P.
We ordered a Jason Custom Motorized…
We ordered a Jason Custom Motorized Curtain Track. It took a while to get. Once it arrived, we realized way. It came directly from China. It arrived in terrible shape. Once we installed the track and was ready to mount the motor, we noticed that it wouldn't charge. Sure enough, the motor was not working. I tried to call the service number and left a message. I then chatted with their online customer support. No support at all. All that I got was that they will notify the vendor.
The funny thing is they have a video of how to install the product and it shows how the product is packed and shipped. It was nowhere near how ours was received. This thing is not cheap. It was almost $600.00.
Response from CurtarraAug 23, 2024
Hello,
First off, we're truly sorry to hear that your experience wasn't quite what you expected.
The last thing we want is to cause any inconvenience with packaging or assembling. As for what you received, it is definitely not the norm. There's nothing more frustrating than a piece that just doesn't look as it should.
We meant and tried to help you troubleshoot the problems you are experiencing. Our customer service team called you back and has done everything they can to help you. There might be mis-communication that we failed to let you know that we stepped up to resolve the issues.
If there's anything else we can do, or if you have further insights to share, please drop us a line. We're here for you, and we're listening.
Warmly,
Curtarra Team
LM
Lucy M.
Amateur Designs
The website only asks for the rod measurement & doesn’t tell you if you need to ask for more fabric to gather. Having worked with designers before; I emailed support, called the designer hotline & left a message with my ordering information & phone number requesting enough fabric on my tension rod to gather. They NEVER responded back & sent my a curtain that stretches flat across. Also the seams on the sides & hem were HUGE & not visually attractive on sheer fabric. After contacting the support through email, “Josie” tells me I measured wrong, but she will give me a “discount” if I want to reorder? Totally unacceptable. I sent a photo of the curtain they sent me, It’s a JOKE. I received the curtain on Saturday October 28, 2023.
Response from CurtarraOct 31, 2023
Dear Lucy,
We deeply apologize for the delay in addressing your after-sale issue.
We have taken immediate action by processing a refund for your order and have initiated contact to create a new and accurate panel for you, completely free of charge. We kindly ask you to keep an eye on your account and email for further communication.
We acknowledge our responsibility for not responding to your inquiries in a timely manner, particularly prior to the sale. It was an oversight on our part, and we understand that we should have provided clearer guidance regarding the rod pocket, emphasizing the need for double the width to get a gathering look.
We genuinely appreciate your feedback, as it helps us identify areas for improvement. We are committed to enhancing our customer service response time and expanding the size guides on our store to assist our customers better.
We eagerly anticipate hearing from you soon and remain at your service.
Warm regards,
The Curtarra Team
EK
Emily K.
Horrible quality!
Horrible quality!! I tried to call their customer service number and the number is not even from the US.
