CurtarraReviews of curtarra.com

Response from CurtarraApr 20, 2026

Dear Emil, Please accept our sincerest apologies for the frustration this has caused you. We understand that as a professional, your time and your reputation with your customers are incredibly valuable. We are deeply sorry that this order did not meet our standards for artisanal precision. We want to make this right immediately. At Curtarra, we stand behind our 'Worry-Free Purchase' guarantee, especially when a technical error occurs on our end. Please contact us directly at [email protected] or via our live chat so we can investigate the specific measurements of your order. Whether it requires an expedited remake or a full resolution, we are committed to ensuring you aren't left with a product that doesn't work for your project. We hope to have the chance to restore your faith in our craftsmanship. Warmly, The Curtarra Team

Response from CurtarraApr 13, 2026

Dear Steve, We sincerely apologize for any confusion regarding your recent order. We understand how disappointing it is to receive something different than what you expected for your home. Because each of our window treatments is artisan-crafted to specific custom measurements, our products are listed and sold by the individual panel rather than by the pair. This allows for maximum flexibility for windows of all sizes. We want to ensure you have a 'Worry-Free Purchase' experience. Our team member, George, has already reached out to you via email with a 50% off to help you secure those new 2 panels. This credit ensures you can complete your set at the correct price without any extra cost compared to a standard pair. Please check your inbox (and your spam folder, just in case) for your exclusive discount code. We look forward to helping you get the perfect look for your windows. Sincerely, The Curtarra Team

Response from CurtarraJan 28, 2026

Dear Mary, We sincerely apologize for the delay in delivery. We have double-checked the tracking information, and your order will be delivered tomorrow. Our customer service team also updated the tracking time via email. Please check it. Thank you for your patience. Please feel free to contact us if you have any questions or concerns! Best Regards, Curtarra Team

Response from CurtarraJan 26, 2026

Hi Michelle, Thank you for your feedback. We are deeply sorry for the frustration during the setup of your whole-house window solution. Because you chose our premium, heavy-weight fabrics on a double-rod system, the installation requires specific reinforcement when mounting on drywall rather than solid wood or studs. Our records show that after our designer and support team intervened, we provided the necessary heavy-duty anchors that successfully secured the rods. Regarding the payment dispute, we have been working transparently with the bank to show that the installation issue was addressed with professional-grade hardware. We never want a customer to feel their money isn't valued. We are committed to your total satisfaction. If there are still concerns regarding the final look or the wall repairs, please contact us at [email protected] directly so we can conclude this matter fairly for you. Sincerely, The Curtarra Support Team

Response from CurtarraJan 26, 2026

Dear Kayla, We sincerely apologize that the final look of your curtains did not meet your expectations. It appears there was a mismatch between the fullness ratio selected and the draped effect you envisioned, which is especially critical for lightweight fabrics. We take your feedback regarding our interface seriously and are already working to make our fullness recommendations more prominent to prevent this for future guests. To help you achieve the perfect look, we offer a 50% 'Resolution Credit' for correction orders. For instance, if your initial order was $200 and the upgraded version with correct fullness is $400, our 50% discount ensures you only pay the difference to get the curtains you truly wanted. Our goal is to ensure you don't feel you've spent extra to get the right result. Please contact our dedicated support team, and we will personally assist you with this special adjustment. Warmly, The Curtarra Team

Response from CurtarraJan 16, 2026

Dear Robert, Thank you for your feedback. We understand your concerns regarding the curtains you purchased. Upon reviewing your order, we see that you selected ripple fold curtains, which require special carriers to connect to your track system. Our customer service team member, George, has reached out to you via email to provide a solution for this issue. Please check your inbox for his message, and we hope to assist you in resolving this matter promptly. Thank you for your understanding, and we appreciate your patience. Best regards, Curtarra Team

Response from CurtarraDec 30, 2025

Dear Alvin, Thank you for your feedback. We have checked with our customer service team and found that George had offered you after-sales service on your order. We hope everything is going well. Your positive experience means a lot to us. If you have any further questions or need assistance, please feel free to reach out. We are here to help. Enjoy your purchase! Best Regards Curtarra Team

Response from CurtarraDec 10, 2025

Dear JVG: Thank you very much for your feedback on the shipping status. Our factory is located outside the United States, so all goods are first shipped to our US warehouse before being officially scanned by FedEx. Packaging and labeling for package number 421512 began on December 3rd, and tracking updates started on December 8th when it arrived in California. Thank you for being so patient; we will continue to monitor the logistics of this order. We value your support and trust. Your satisfaction is our driving force. We will continue to strive to provide you with high-quality products and excellent customer service. Please feel free to contact us if you have any questions or need assistance. Thank you! Sincerely, The Curtarra Team