Your Curology formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to clear anything from acne and blackheads, to fine lines and wrinkles. No drugstore product is this customized. Curology uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Curology products are made in the USA, vegan, and leaping bunny certified. Follow us on Facebook and Instagram @curology #curologyjourney
Curology (curology.com) has 1,322 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
curology.com
Website
curology.com
Category
Salons & Clinics
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 29% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I have combination skin which means it’s dry and oily at the same time so I wanted to try out curology to see if it could help with my breakouts and combination skin. I like the gentle cleanser and moisturizer because it’s light and leaves my skin looking clean and lighter. My face is still adjusting to the RX cream and minor breakouts still happen but it doesn’t happen as often as it used to. It is pricy so I don’t know if I’ll keep this subscription.
RV
Renee V.
Perfect for me!
I want to start out by saying: Skincare really is hit or miss. Everybody's skin and biology is different. Sometimes you will not find the right treatment first time. You really should work closely with a dermatologist to find your best fit. It took me years to find what worked for me. I have hormonal acne and need to take Spironolactone on top of topicals. I have severe acne scarring from years of not treating my skin properly.
However, I now know tretinoin works well for me. I don't have insurance right now, so I use online services frequently anyway. $30-40 for a month of tret is pretty common.
Curology gives you a custom formula. Mine has Tret, Azelaic acid, and Tranexamic acid. They even offer a free month to try the product. After that, $60 for 2 months if you're on auto ship but it seems like you can also get a month supply for $35 on its own. So that's actually 3 medications that price. And best part, the consultation, prescription, shipping, and communication with a Dermatologist is included in that price.
I got the free month trial and I am in love. The serum is a lot lighter and easier to get all over than a standard Tret cream. I am also completely obsessed with the rich cream moisturizer. It makes my skin feel soooo nice. I just bought more of it as well as their SPF 30 moisturizer and the limited edition Sugar and Spice Lip Balm.
Oh, and actual humans will reply to your messages. Like... that's so rare these days lol. You do talk to their ai assistant first but I actually got a reply in an email from a human without expecting it! And the dermatologist I've been assigned is very responsive and kind.
I am always skeptical about things like this but I gotta say I am really, really satisfied with Curology. I'll probably keep using them even if I do get insurance this year because having 3 meds in one can't be beat.
AV
Avery
Total scam
Total scam. I tried it for a promotional deal because it was only for $5, and absolutely nowhere did they indicate that they were forcing you into a subscription where you'd be automatically charged. Not only that, but they made it seem like it was originally $45, but when I was charged again, I was charged $90. They said they don't take refunds on subscription orders. After I cancelled my subscription, I can no longer view my order to see why it was so much. Super sketchy
Response from CurologySep 11, 2025
Hi Avery!
I'm so sorry to hear about your experience, this was not the impression we were hoping to leave.
Please know that Curology is a subscription service and our website breaks down the per-month cost for your convenience. Beneath the monthly breakdown, you can see the total cost of your 60-day subscription box.
We understand how frustrating unwanted charges can be, so we sent a notice by email ahead of time.
Rest assured, we would be more than happy to look into this further to see how we can better assist you. We were unable to locate your account, but we encourage you to reach back out to us at [email protected].
We look forward to making this right!
AM
Amy
I wanted to like this company, and their products, but we are disappointed.
I wanted to like this company, I ordered the trials for both my son and I, and I wanted to adjust a product since I didn't like how it made my face feel, and I wasn't sure if it was really helping with what I needed. I tried reaching out to the provider answering questions and uploading photos, but never got any responses, and wanted to prevent a $110 charge with new products that I don't want, but I was having trouble with customer service both times, and it became frustrating.
Needless to say, I tried to stop the future charge and new shipment from happening, but they weren't willing to work with me, and I understand the policy, but like others, I have tried to prevent this, and I am in the negative in my bank account, and I need the full refund, and return these products since I needed something else. I was hoping to actually verbally speak with a specialist. I am now stuck with something I am not happy with, and my son liked his, and wanted to try the full size, but now we feel like Curology is more about money than the care of their customer. I normally do not leave negative reviews, because I don't like to, but we are disappointed. As a single mom with limited income, this is too much. I just wanted to give them a try and help my son as well.
Response from CurologySep 11, 2025
Hi Amy,
We appreciate you sharing your honest feedback. This is not the experience we were hoping you'd have and for that we sincerely apologize.
Please know that any changes or concerns must be reported at least 2 business days ahead of time to ensure we can review your request.
Not to worry, we are happy to refund your latest invoice as a courtesy for the inconvenience. Keep an eye on your email for a message from [email protected] with more information.
We hope this gives some clarity and peace of mind. Feel free to reach back out with any additional concerns.
Wishing you both the best on your skincare journey!
DO
Dolly
Very wonderful customer service
Very wonderful customer service! I made a silly mistake during shipping and very soon after reaching out, they sent a replacement package free of charge.
CR
Candy R.
Kind representative - Amy
Very helpful, very easy. Appreciate the swiftness to fix my problem.
FA
Fattan
Honest review☺️🤏🏾
I love the custom treatment plan for me and the products are just so soft and I can sleep without fear of it being on my pillows & a little goes along way for sure!
EG
Ella G.
Bad product and business
I kept trying these formulas for long periods of time and it only ever made my skin worse. On top of this I was charged for boxes I didn't want shipped without advanced notice more than once.
Response from CurologyAug 11, 2025
Hi Ella, we're glad you took the time to share your thoughts. This is not the experience we were hoping to offer.
We do understand everyone's skin is different, so your medical provider is on hand to help answer questions, or update your formula if it is not right for you.
You can reach out to them anytime via your consultations page.
We'd also be happy to setup your pre-shipment alerts to ensure you have full control over your orders.
In the meantime, I would love to look into this further for you to see how we can further assist with your concerns. I wasn't able to locate your account, but feel free to reach back out us at [email protected].
Have a great day, we look forward to hearing from you!