CurologyReviews of curology.com

Both Abby & Amy were amazing! I received a new custom formula that I use on my face for my acne, as I do every 3 months, however this one felt super grainy. It felt as if I were rubbing sand on my face, which is very odd because it has always been super smooth. I reached out to the Curology Success Team and had the pleasure of speaking with Abby & Amy on my issue. They were happy to send me a new bottle AND a prepaid shipping label for me to send my original bottle back to them, so they could review it. Talk about going above and beyond! This type of customer service is especially hard to come by these days, and it really meant everything to me that they actually cared. They locked me in as a lifelong customer! Thank you for being human beings and having care in your hearts. :)

The company sent me a 60-day prescription on 1/11/26. When I checked my mail on 2/23/26, I found another package that I did not authorize or request. I immediately contacted the number provided and explained that I had not approved an early shipment or charge to my card. I informed them that I was canceling my account and requested a refund. They responded that the order was shipped on 2/19 and stated they could not assist with a refund. I provided a photo of the medication bottle showing it was filled on 2/20 and asked how it could have shipped on 2/19 if it was not filled until the following day. I also asked why I was no longer receiving advance notifications regarding upcoming subscription shipments. My questions were not clearly addressed, and no refund was offered. I have documented all communication and retained screenshots. I reiterated that I wanted a refund, no longer trust the company, and was canceling my account. I also stated that I would be filing complaints with the BBB and the FTC. They indicated the matter had been escalated and that I should expect follow-up. Based on what I am seeing, similar concerns appear to be common with this company. Charging customers for prescription refills they did not request, particularly when the medication has a limited expiration window, raises serious concerns about billing practices and patient trust.

They send an email after your trial ends letting you know that your full size product will ship soon. But after that, they don't notify you when you'll be charged or when your next product will be shipped--they count on people forgetting, only getting notified when a charge goes through--and then they don't offer cancellations or refunds.

Customer Service was awful! I did the trial and was never told about a shipment coming out then had $108 taken from my account and they could not even help me figure out how to get that money back. I cannot afford paying that for something that may or may not work because the trial size showed me nothing it barely got me through a week. This product is not amazing or save all for your skin it is very trial and error and extremely pricey. They don’t send reminders to remind you to cancel and can’t provide any help for people that have that unexpected charge. There is skincare companies that are just as good that also have good customer service but this one doesn’t.

Great customer support, better products. I had a concern about my serum, and they sent me a new one and gave me a credit. totally worth the money.

Curology products are very good but the way they handle subscription issues not so much. Unlike any other company I have a subscription with, Curology does NOT send out a pre-shipping notification that you have a shipment coming up so you have a chance to postpone. I got an email that a shipment had been sent. I thought I’d canceled my subscription, so I immediately contacted the company and asked how I could return the order since I didn’t need it. I was informed they have a no return policy and there was nothing they could do for me. I have been a customer off and on for a decade, and have spent a lot of money with this company. This is not how you create happy customers.

I took a beauty quiz for curology and at the end it said I could get my suggested product for free and only pay 5$ for shipping, but in doing this, I signed up for a subscription. It did not tell me that I was signing up for this, and I did not want to sign up, and it took my credit card info from that shipping purchase and said it was automatically going to charge me for all these products that it said I needed. I did not want to do this, so I go to cancel my subscription, and when I try to do that, a hair quiz pops up and I do it thinking that it would let me unsubscribe if I did this. Then I try to see my account if the unsubscribing worked but every time I login it takes me to checkout this hair product and the only option is to buy it, and when i click out, it logs me out, and once I login again the same problem happens. So at this point I cannot access my account (besides buying this hair product) to tell if I canceled my subscription, and I'm going to be charged soon. They are not helpful at all, and I got scammed into this, and I'm trying to get scammed into more, so please DON'T use curology.

The process is easy, but the results were not noticeable for me