CurologyReviews of curology.com

Response from CurologyJun 24, 2026

Hi Skyler, I apologize for any trial confusion, and I'm happy to clarify why the full sized order was processed. The trial is meant to last for the first 30 days of your subscription. After that if your account remains active after the trial period and is not canceled, your full-sized shipment will process & bill by your chosen box. Kindly note that this is stated in our Terms of Service and authorized at sign up. As a courtesy, we sent an email reminder beforehand to help ensure you were aware and prepared for your upcoming shipment. Since no changes were made to the account prior to the processing date, the order moved forward as scheduled. Regarding product returns or refunds, once a shipment processes and our pharmacy starts mixing a custom formula, we are unable to cancel, refund, or accept the return of an order. I sincerely apologize for any inconvenience this may cause! If you ever need assistance canceling an account or postponing a shipment date, we're always here to help! We can be reached via email at [email protected] and via text: 415-200-2060.

Response from CurologyMay 20, 2026

Hi Muhamamd, I'm sorry to hear that you have not received your products! This is certainly not the experience we wish to provide. We are always happy to provide a replacement if a shipment is lost or otherwise not received, and encourage you to reach out again as you have not provided your contact information via Trustpilot. We can be reached via email at [email protected] and via text: 415-200-2060. You're welcome to ask for a live agent to ensure you are connected with a member of our team. I look forward to hearing from you soon and resolving this concern!

Response from CurologyMay 26, 2026

Hi Lety, Thanks for reaching out to us and I apologize for your less then stellar experience with our AI bot. While our AI bot is designed to assist you efficiently, we’re continuously working to improve our AI to prevent issues like this in the future. While we currently do not have a dedicated phone number for calls, kindly note that you can always reach out customer support team through email at [email protected] or through our SMS text system via text at 415-200-2060. to speak with a human rep. If you would like to receive an SMS text alert via SMS ahead of your next shipment, we do have that option available as well, just reach out to our support team directly regarding the alerts and we'd be happy to enable that on your account for you. We also ensure that you are also able to adjust your shipment date anytime via your Orders Page​​ before your next shipment or cancel your account anytime on your end through the payment page. I apologize if this was not more clear regarding how to navigate through our account and our site! I've passed along your feedback to our team as we're always looking for new ways to improve our service and site to best meet the needs of our current and past members.

Response from CurologyMay 4, 2026

Hi Nalah, We appreciate you providing your feedback and we apologize for any inconvenience caused regarding pre-shipment reminders. At this time we do not offer the option to have email reminders, this explains why you did not receive an email reminder prior, I apologize for the confusion. However we do option to enable pre-shipment SMS alerts on a member's account. If you would ever like to receive an alert via SMS ahead of your next shipment, we'll be happy to enable that on your account for you, you'll just need to let our team know directly that you'd like these enabled so we can activate them on the account for you. When you are enrolled in our pre-shipment SMS alerts, you receive a text notification 2 business days ahead of each upcoming shipment to your phone number on file. We also ensure that every member is able to view or adjust their your shipment date anytime on their Orders Page​​ before the next shipment. So even if a member if not enrolled in our pre-shipment SMS reminders, they are always able to view or adjust their upcoming shipment date. Again I apologize for any inconvenience you experienced, however I hope this helps to clarify why a scheduled shipment is processed and billed on the date scheduled in a members account. If you would ever like to make changes to a shipment, please get in touch with us at least 2 business days prior to ensure we have ample time to make any changes. If you ever have trouble, you can always reach out to our support team via email at [email protected], sms text messaging or our live chat service and we'll be happy to further assist you!