CurologyReviews of curology.com

I think the concept is a great idea, but the company is surprisingly difficult to deal with. I tried to order tretinoin, but was told I wasn't a candidate for tretinoin due to the fact that I'm breast feeding (which is fine—I understand). I was then shipped a different product that I did not order, and put on a subscription plan without my knowledge or consent. I then randomly received a $102 charge from Curology a few days ago. I emailed them, and didn't hear back. In the meantime, they shipped an entire suite of products, which I don't want or need. They won't refund or even work with me on this, and their customer service is strangely impersonal. Each message is from "the Curology team,"—so you're never talking to an actual single person. Anyway, they seem like a great idea and maybe they're stretched too thin to have better service.

This product did wonders for my teen daughter. Cleared up her skin and confidence grew. The folks at Curology do their very best to match the right product for your condition and skin type.

Lovely and fast /responsive i love curology and how it improves my skin

Always fast and responsive quick problems solving, good solutions. Love the Curology team. Special thanks to Sammy!

My skin got worse using curology. Nor do they send out reminders on your upcoming order incase you need to push it back or change it. So be prepared to pay for whatever is in your cart whenever it is. They don’t offer refunds either, so you’re just out of luck and money.

Vrinda from the Curology team got back to me in a timely manner. She addressed and assessed all of my concerns I inquired about. I felt heard and taken care of. This was the first time I ever wrote the team on behalf of my prescription and it was a great experience.

Sent me a free replacement after mine hadn’t arrived. Very friendly and nice staff. Very helpful.

I canceled my subscription and reviewed my entire account beforehand. I did so to make sure there wouldn’t be any issues,anything outstanding or shipments being fulfilled. The next day I received an email and was charged for a subscription that I had canceled. This company is useless towards their clients because they utilize AI rather than having real customer service for interactions. It was of no help and I was charged money for something I was no longer subscribed to. Be careful with this company. It gives off scam when one cancels a service but still gets charged for an item that wasn’t wanted. Update 13 September 2024– Curology reaching out to my review after the fact of what happened when I reached out via text on the 4th of Sep. There is not an option on the AI text chat to interface with a real life person. I have my text receipts from the Curology AI stating ‘I understand how that could be confusing. For future reference, it's important to note that cancelling your subscription won't automatically cancel any orders that have already been processed. However, it will prevent any new orders from being placed.’ I had checked to make sure nothing was being processed. I triple checked to make sure nothing was being processed, shipped etc because I didn’t want to have anymore product because it is expensive. I didn’t like how I had canceled and the next day, I get an email of an order being processed. Honestly, it would be cheaper for me to see a derm and just pay for a prescription. I’m not happy, obviously but remember, my review is my own encounter with this company. Everyone else has their own unique experience. I would just be careful with the tempting trial offer. Be sure to cancel thoroughly if that’s all you want. Get a receipt by email or text that you canceled your subscription. Costly lesson learned.