CURLSMITHReviews of curlsmith.com

Where do you even start with this ridiculous company…… Placed an order and not received. Like many other reviewers here, I’ve sent emails, chat messages, Instagram message. Not a single response. How is this Micky Mouse company still operating?! Unprofessional doesn’t even begin to describe the utter ineptitude and complete disregard for their customers. Despite the time of year and an increase in order volume, a company worth its salt would prepare for this and employ additional staff to cope with customer enquiries. Not this bunch of cowboys, I’m afraid. BEWARE, give this ludicrous excuse of a company a very wide berth. Customer Service is in name only and clearly they couldn’t care less whether you do or don’t receive the goods you’ve paid for. Curlsmith, get your act together and start responding to customer complaints. You have 2 more weeks to respond and refund before you’re in breach of the Consumer Rights Act 2015. Next stop, Trading Standards Agency……

Where's my order curlsmith? I placed an order on 30th November and since then I have had no updates on the order. I tried to contact them on live chat, their bot doesn't even reply after a few messages. Didn't connect me to anybody. I sent them an email, they didn't reply to my email. I tried messaging them on Instagram, they asked me for order number and I gave it to them. But they didn't even read my reply/order number. Again stuck with no updates. Terrible customer service. They won't even let you cancel the order. Where's my order or where's my money?

I have placed an order over a week ago. I haven’t received my parcel and I’m unable to track it. I have sent multiple emails Contacted them via their official account on instagram Attempted multiple times to get in touch via chat Never had an answer. Their customer service is the worst I came across in my life. They took my money but did not bother to ship my parcel. Disgusting!

I have not received my order and no one has replied to my email.

Great products. A lot of improvements on my hair

I placed an order of two items and heard nothing for a week. I then got an email saying that I have received a refund for half of the total. The item is obviously out of stock but I don't understand why I wasn't offered the chance to wait for it to come back? The other item did arrive but the products were covered in a disgustingly sticky orange slime, which had hairs and fluff stuck to it. Absolutely vile.

I purchased The water spray bottle . The first one was faulty and they replaced immediately which was good . But when I tried it the spray went everywhere . You have to pump it and never know when the water will come out . It’s clumsy and difficult to use . When I asked to return they said , they can’t return used open goods . This bottle is not for fit for purpose .it doesn’t work and money wasted . How do u know if something works unless you try it !!! Just ridiculous . I’d stay away in future and advice my friends to also

Great customer service I received a package and the bottle had leaked within 10 minutes of me contacting customer service online I had my refund! Will be ordering lots for Christmas from here!