Amir P.
There's a good reason the reviews here…
There's a good reason the reviews here are either good or bad. I've made an order and they confirmed it immediately. Only after about a week or so afterwards I tried contacting them because I didn't receive a tracking number just to find out they cancelled the order due to "logistics issues". They DID refund me immediately. I would have preferred to get the product.. Also, why so many promo emails??
Response from Cupid FragrancesJul 9, 2025
Hi Amir, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the cancellation of your order. While we're glad the refund was processed promptly, we completely understand how you've felt—you placed the order with the intention of receiving the product, and we regret that we couldn’t fulfill that expectation due to unforeseen logistics issues. Regarding the promotional emails, we understand they can sometimes be too frequent. If you'd prefer to receive fewer emails or unsubscribe altogether, you can adjust your email preferences through the link at the bottom of any of our messages—or let us know, and we’ll be happy to assist you directly. We truly appreciate your honest feedback, as it helps us improve both our service and communication moving forward. Should you decide to give us another try in the future, we’ll do our best to ensure a smoother experience. Best regards, The CUPIDS Team



