Cupid FragrancesReviews of cupidfragrances.com

Response from Cupid FragrancesAug 8, 2025

Hi Josh, Thank you for reaching out and sharing your concerns. We understand your hesitation, and we’d like to address the points you’ve raised. At this time, we do not offer phone support; however, we definitely respond to all chat and email inquiries. We’re currently experiencing a higher volume of messages than usual, which has caused a slight delay in our response times. Rest assured, we are working diligently to get back to each customer as quickly as possible. We want to reassure you that our business is legitimate, and many of our customers testify to the effectiveness of our products. We take customer satisfaction seriously and strive to deliver quality products and service. We acknowledge that you requested to cancel an order. For us to address your concern further, kindly reach out to us at [email protected]. Kindly send us also the following information (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Best regards, The CUPIDS Team

Response from Cupid FragrancesAug 5, 2025

Hi Clyde, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team

Response from Cupid FragrancesJul 30, 2025

Hi Paul, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupid’s Customer Support Team

Response from Cupid FragrancesJul 22, 2025

Hi Sean, Thank you for sharing your thoughts with us. We’re sorry to hear that the product didn’t meet your expectations, particularly regarding the scent and overall experience. We understand how it feels when a product doesn’t live up to what you were hoping for. We also appreciate your candid comments about our advertisements. While we aim to add a touch of humor and entertainment to our marketing, we understand that it may not resonate with everyone. Your feedback is valuable and will be shared with our team to help us improve both our product and presentation moving forward. For us to address your concern further, kindly reach out to us at [email protected]. Kindly send us also the following information (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Best regards, The CUPIDS Team

Response from Cupid FragrancesJul 22, 2025

Hi Antti, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team

Response from Cupid FragrancesJul 22, 2025

Hi D, Thank you for your honest and detailed feedback—we truly appreciate it. We're glad to hear you're enjoying the scent of the cologne and that it's uplifting your mood. While attraction results can vary, we're happy it delivers as a fragrance you love. We hear your concerns about pricing and promotions and will pass your feedback along for review. We aim to provide value through both product quality and clear offers. Apologies for the split shipment and delay with your deodorant stick. We understand how you've felt about this and we will surely review your order. Regarding the packaging change, the new black container is part of a rebrand to help customers distinguish the authentic product—rest assured, the formula remains the same. We'll also review our site and Shop app to improve clarity and availability of items. For us to address your concern further, kindly reach out to us at [email protected]. Kindly send us also the following information (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Best regards, The CUPIDS Team

Response from Cupid FragrancesJul 22, 2025

Hi Peter, Thank you for taking the time to share your feedback with us. We truly appreciate your honesty and are sorry to hear about your recent experience. We sincerely apologize for the inconvenience caused by the separate shipping of the deodorant. Kindly note that our shipping fee is free of charge. We're also very sorry to hear that the deodorant caused irritation. This is definitely not the experience we want for our customers. Please discontinue use immediately if you haven’t already. As for the cologne, we appreciate your feedback regarding its longevity. While many customers enjoy its scent and performance, we recognize that individual results may vary depending on skin type, environment, and application method. Your input will help us continue to improve. For us to address your concern further, kindly reach out to us at [email protected]. Kindly send us also the following information (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Best regards, The CUPIDS Team

Response from Cupid FragrancesJul 11, 2025

Hi Victor, Thank you for reaching out and sharing your feedback with us. We truly value hearing from our customers, and we’re sorry to hear that your recent experience with our cologne did not meet your expectations. Please accept our sincere apologies for the issuses you've encountered with the scent, formulation, and overall quality of the product. We also acknowledge your comments regarding the pricing, and we understand how important it is for every customer to feel that they’ve received value for their purchase. We want to reassure you that we are committed to providing high-quality products, and many of our customers have expressed satisfaction with the performance and lasting effect of our colognes. That said, we recognize that fragrance preferences can be very personal, and we appreciate your honesty. We’ve received your email and have responded accordingly. Rest assured, we are here to continue assisting you through this channel and will do our best to address any further concerns you may have. Again, thank you for your feedback—it helps us improve and better serve our customers. Best regards, The Cupids Team