Nicole
No refund
I ordered just one bottle of Cupid and when my order went through I checked it and it showed I order 4 bottles not only that it was also place as recurrence order. I went to their website to find a customers service number I first contacted cupid less then 24 ours of my purchase which they responded pretty quick the same day being a weekend and instead of canceling my order like I asked they told be they would give me a better price u said I just want one instead of 3 but when I went to check funds they already taken my money out of my account. I told them I have to cancel the whole order since I now have over draft fees. Website says they will give you a quick refund if items are not shipped which they were not.. I’ve since contacted them a total of 3 times with no response. I just want my money return to me and I’m still exited to try it but I have to pay my bank and overdraft fees first Than you for reading
Response from Cupid FragrancesFeb 8, 2024
Hello Nicole, We apologize for the inconvenience you've experienced with your order and the challenges you've encountered in reaching our customer service team. Your satisfaction is our priority, and we want to ensure that this matter is addressed promptly. We sincerely apologize for any inconvenience caused by the recurrence order and the misunderstanding regarding the quantity of bottles ordered. To expedite the resolution process, could you please provide us with your order details, including your order number and any relevant information? This will enable us to locate your order swiftly and process the refund as quickly as possible. Once we have the necessary details, we will prioritize issuing the refund and ensuring that you receive the assistance you deserve. Thank you for your patience and understanding. We are committed to resolving this issue for you as quickly as possible. The Cupids Team