Cupid FragrancesReviews of cupidfragrances.com

Ordered my bottle January 12 and it is now February 8th and still have not received it yet. Sent two emails and no response from customer support. ORDER #176548

!!DO NOT BUY!! This product is manufactured and distributed from China. It's just another China scam. If you live in the states, it will take over a month to get to you. I will not be as amazing as the ads make it out to be. Nothing from China is worth it.

Terrible customer service they don’t reply to you asking for tracking or an update they’re quite happy to take your money tho the website is a scam if you go back while trying to order you some how get charged again with no warning from bank or anything. Been waiting for a reply but heard nothing don’t be a mug and buy from them waste of money and time heard nothing and I I keep trying to contact awful company.

I am EXTREMELY UPSET with this company. My order # 182849 was placed on 1/11 and delivered on 2/2 (3 WEEKS LATER EVEN THOUGH I PAID PRIORITY SHIPPNG?!). The issue is not only did I get scammed with this shipping NOT being priority and getting here faster but also this cologne smells like PURE ALCOHOL. There is no arousing scent what so ever to not only my girlfriend who said so but also MANY other women we knew we asked. They said it smelled AWEFUL and this being a Phermone that attracts women is COMPLETE BS and a SCAM. Their page gives you an email to request refund (and their company page says "30 day Money Back Guarantee" I emailed their support email which is what it says to do for requesting refunds and have not heard from ANYONE for multiple days. I am tempted to take legal action if I don't hear from someone soon regarding this. I will also be disputing this with my bank. This is complete false advertising and I am being scammed at this point! YOU GUYS HAVE NO PHONE # TO TALK TO ANYONE EITHER!!! PLEASE SOMEONE FIND MY ORDER AND EMAIL AND RESPOND OTHERWISE THERE WILL BE LEGAL ACTION!

Placed order on the 23rd of January. Still no package received. They offer Priority Insured Shipping for a fee but it's all a scam. Do not support this kind of business.

This company does not guarantee shipping on their products I ordered my product form them December 30th it is now February 7th and I still didn't receive my package. I keep reaching out to customer support all I get is a generic email telling me to allow them more time. I'm convinced I got scammed. Cupid fragrance is a no go. Don't waste your money.

Final update. 2-17-26 Cupids has recently reached out to me to see if things have been resolved and I guess to remove this review. As this has been 2 years since issue, honestly I don't remember. I think I might have gotten a reimbursement, but if I did or didn't, I have left that in the past. The core issue was that I had to jump through many hoops and expend a lot of energy just to get a response and then to find out the postage on initial item was fake, just screams of a company that has issues. Maybe since last post they have become more legit, but I sure am not going to be the one to test them out again. First impressions for a company are important, and unfortunately, they blew their chance with me. Try things out with them if you choose. Previous update. 3-28-24 Run!, and I do mean RUN from this company and product. They are completely non-legit. I have been trying to get a refund for the product that I returned on Feb 14th. They have received product and even told me I would see refund in 5-10 business days. As of today, nothing yet. I tried repeated times to reach out and get exact same emails in reply. All copy and past responses. The USPS informed me that the postage these people are using to ship there product is fake. The USPS is not actually getting paid to deliver these packages. There is an investigation into this. I was literally told by the USPS person, "Good luck with your refund". Most likely you won't get it, and so far, it is proving true. Product was from China and I would bet some sort of shell company here they are using as a front. Idk for sure, but all I do know is this company has no integrity or intention on honoring their product or guarantee. DO NOT PURCHASE ANYTHING FROM CUPID!!! Initial submission on 2-1-24. Purchased Hypnosis on 12/2/23. Delivery showed Dec. 11th. I ordered a by 2 get 3rd free promo. When I ordered it showed product as $35 each. When I received invoice and finally looked at it, the charge was for 3 bottles at $39.95. Totally different than what I thought I was purchasing. Contacted support and they told me that's what it was. I wasn't happy about the bait and switch but thought I would try product and see. They say you get 30 days and can return. So, what do I have to lose. Dec. 11th came and went. Back in touch with support. Oh, it is on its way they said. Tracking never moved. Kept in contact with support. Finally, I was getting to believe nothing was coming and was figuring it was lost. Sent email on the 10th of Jan 2024 that nothing and wanted a refund. Amazingly on the 11th of Jan, guess what showed up! Ok, great. Manufacture date on bottles was Jan 2, 2024. Sent straight from China. Broke out a bottle and sprayed it on. Spent some time around my girlfriend to see if she would notice or say anything. Nothing. Finally, I had to ask her if I smelt good. She took some sniffs and was not impressed. "Ya, it is ok she said."(she was being nice). Well, that was a bummer!! I went and got my cologne I have used for over 20 years and can't find anymore. Sprayed that on and had her smell. Oh wow! That smells really good she said. Send that other stuff back. Ok. Back to support and told them this story and that I would like instructions to return and request a refund. Nothing. Absolutely no more correspondence. I have tried 2 other emails to get response over following weeks. Final one last week, stating I was going to have to put a bad review of their practices. Still nothing, so here I am wasting my time to state that this product isn't what they claim, and they are not interested in anything other than getting and keeping your money. Purchase if you want, but don't expect their guarantee to be valid if you decide to return it.

This is the third time i am posting this since i have not received a replacement or a refund for my order I have replied back to their email multiple amount of times with the address on where they are supposed to ship and they respond back with same emails asking my address over and over again Absolutely disgusted by this