Ayden R.
Good Cologne and Experience
You know at first, I was bit frustrated at my experience with Cupids as I went to proceed in trying to purchase 1, only 1 order of the buy 1 get 1 free cupid’s main fragrance. Instead, as I had tried purchasing only 1, I never got a confirmed order page or prompt at the top of the page, so I ended up getting charged and purchasing 8 orders I believe for over $800. I believe the shopping page is now fixed, so this problem won’t occur again for anyone else. To be honest, it is a bit overhyped compared to the ads work it up to be for the scent of the cologne, but I still believe it smells good. I don’t believe the pheromones work, because no woman has approached me and complemented my cologne. Overall, the customer service was good. I received a partial 20% payment refund of my order and got all of my accidental purchases reversed.
Response from Cupid FragrancesFeb 8, 2024
Hello Ayden, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team