Maxwell M.
It doesn't offer a zero stars review
It doesn't offer a zero stars review, this business has no follow up with its customers during a dispute. Apparently this company or its ceo. Care if they make money or lose customers. I truly believe this COMPANY HAS SCAMED THOUSANDS OF PEOPLEAND AND IT HAS MADE MILLIONS OF DOLLARS OF CUSTOMERS ALL OVER THE WORLD. And it must be ok with the owner and the business. Shame on you for poor business practices. How do you charge for an item and say Guarantee shipping and say at the same time if it's Lost no refund then how can you use that statement.
Response from Cupid FragrancesFeb 29, 2024
Hello Maxwell, Thank you for reaching out to express your concerns, and I apologize for the frustration and inconvenience you've experienced. Your feedback regarding our customer service and business practices is deeply concerning, and I want to assure you that we take your comments seriously. We strive to provide the highest level of service to our customers, and it's disheartening to hear that we have fallen short of your expectations. I understand your frustration with the lack of follow-up during a dispute and the perceived lack of accountability. Please know that we are committed to addressing any issues or disputes that arise with our customers promptly and fairly. Your experience does not reflect the standard of service we aim to provide, and we will investigate this matter thoroughly to ensure that appropriate measures are taken to prevent similar occurrences in the future. Regarding your concerns about our shipping guarantee and refund policy, I apologize for any confusion or ambiguity in our terms and conditions. We strive to be transparent about our policies and procedures, and I regret any misunderstanding that may have occurred. Your feedback regarding the clarity of our policies is valuable, and we will review our communications to ensure they are clear and consistent. Please be assured that we take allegations of scams or unethical practices seriously, and we are committed to upholding the highest standards of integrity and ethical conduct in all aspects of our business. If you have any specific concerns or issues that you would like to address, please don't hesitate to contact us directly so that we can assist you further. Once again, I apologize for the frustration and disappointment you've experienced, and I appreciate the opportunity to address your concerns. Your satisfaction is important to us, and we are dedicated to resolving this matter to your satisfaction. The Cupids Team