Haley O.
Tried to make a return and instead was…
Tried to make a return and instead was met with a bunch of obviously AI responses refusing to assist me. They also blamed me for them not having an updated return policy on the Shopify landing page, which is the system they use for checkout. I’ve never met a more lazy and rude customer service.
Response from CulinarycaveJan 15, 2026
Hi Haley, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We’d like to clarify that all return requests are handled by our customer support team in accordance with our official, published Return & Cancellation Policy, which is available on our website. For consistency and fairness, we’re unable to process returns based on policies presented from unofficial or third-party sources. Our responses are carefully reviewed to ensure accuracy and compliance with our procedures, and we always aim to communicate respectfully and professionally. Your concern was addressed based on the applicable policy for your order. If you would like further assistance or clarification, we encourage you to contact us directly at [email protected] or +1 (888) 800-6897. The Culinary Cave Team