CulinarycaveReviews of culinarycave.com

Response from CulinarycaveJun 20, 2026

Hi Bruce and Karen, Thank you for the feedback. We're sorry the shipping cost felt high. Shipping rates can vary by item, carrier, and destination, but we understand that total delivered cost matters and we are reviewing ways to make those options clearer. If there is anything else about the order we can help with, please contact [email protected] with order #2096. The Culinary Cave Team

Response from CulinarycaveJun 20, 2026

Hi Jenny, We're sorry your grinder experience was frustrating, especially since it was intended as a gift. We understand that troubleshooting a new product is not the experience anyone hopes for. We would like to review the case again and see what support options may still be available. Please contact [email protected] with order #1971 so our team can look into it directly. The Culinary Cave Team

Response from CulinarycaveJan 15, 2026

Hi Roni, Thank you for your feedback. We’re sorry to hear you feel dissatisfied with your experience. We’d like to clarify that our customer support team did make efforts to accommodate your return and clearly informed you in advance that return shipping costs would be the customer’s responsibility, as outlined in our published Return & Refund Policy on our website. While we understand that this outcome may not have been what you hoped for, decisions made in accordance with company policy do not reflect a lack of customer service. Customers are also welcome to use any shipping carrier or option of their choice, including more cost-effective alternatives, when returning an item. If you would like further clarification or assistance within our policy guidelines, our support team remains available at [email protected] or +1 (888) 800-6897. The Culinary Cave Team