CulinarycaveCulinary Cave was born out of a shared passion for the art of cooking and a desire to create a space where culinary enthusiasts, home chefs, and food lovers alike could find premium-quality kitchen products, expert guidance, and a community that shares their love for all things food.
Culinarycave (culinarycave.com) has 26 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Appliances & Electronics · Twinsburg, Ohio
Excellent
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Excellent
Appliances & Electronics · Brentwood, New York
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Appliances & Electronics · Fort Lauderdale, Florida
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Showing 7 reviews with 1 star · Clear filters
Alexa
Worst communication I've ever received from a business. I ordered a $900 product over a month ago and it still says preparing these items. I have emailed 4x and called 3x with only one response. The response was vague and still gave me no info. on what I ordered. I will never use this website again. Be warned customer service is TERRIBLE.
Robin S.
Poor communication, NO follow-through on my issues after speaking to “management”. Through my own research, I found the manufacturer of the appliance I ordered, contacted the manufacturer directly and with the manufacturer’s help, had all my issues resolved. I then received an automated email that my order had shipped AFTER I received the product. (I was promised tracking information that I NEVER received from Culinary Cave!!) I have no desire to ever use their “service” again. I actually transferred my account to the manufacturer.
Bryan M.
You sent the wrong part knowing they didn’t make the other part
Response from CulinarycaveJun 20, 2026
Hi Bryan, we're sorry for the frustration here. We understand how disappointing it is when a replacement part cannot be fulfilled as expected, especially after you have already spent time trying to get the right item. Please contact us at [email protected] with order #2175 and we will take another look right away. The Culinary Cave Team
KB
Terrible customer service don’t even think about trying to return anything they will cost you more than the item
Response from CulinarycaveJan 15, 2026
Hi Roni, Thank you for your feedback. We’re sorry to hear you feel dissatisfied with your experience. We’d like to clarify that our customer support team did make efforts to accommodate your return and clearly informed you in advance that return shipping costs would be the customer’s responsibility, as outlined in our published Return & Refund Policy on our website. While we understand that this outcome may not have been what you hoped for, decisions made in accordance with company policy do not reflect a lack of customer service. Customers are also welcome to use any shipping carrier or option of their choice, including more cost-effective alternatives, when returning an item. If you would like further clarification or assistance within our policy guidelines, our support team remains available at [email protected] or +1 (888) 800-6897. The Culinary Cave Team
Haley O.
Tried to make a return and instead was met with a bunch of obviously AI responses refusing to assist me. They also blamed me for them not having an updated return policy on the Shopify landing page, which is the system they use for checkout. I’ve never met a more lazy and rude customer service.
Response from CulinarycaveJan 15, 2026
Hi Haley, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We’d like to clarify that all return requests are handled by our customer support team in accordance with our official, published Return & Cancellation Policy, which is available on our website. For consistency and fairness, we’re unable to process returns based on policies presented from unofficial or third-party sources. Our responses are carefully reviewed to ensure accuracy and compliance with our procedures, and we always aim to communicate respectfully and professionally. Your concern was addressed based on the applicable policy for your order. If you would like further assistance or clarification, we encourage you to contact us directly at [email protected] or +1 (888) 800-6897. The Culinary Cave Team
Nikki G.
I made a purchase on 11/23 in the evening. Then I changed my mind and canceled my order first thing in the morning of the 11/24. They email me back saying US already picked it up and UPS tracking says different. Says it is still at the facility. Now they are shipping it out and said they are going to charge me 5% to take it back and a restocking fee. Not a good way to do business. And the terms say cancel within 24-48 hours. I was within 12 hours. Be careful ordering from them!!
Response from CulinarycaveNov 28, 2025
Hi Nikki, Thank you for your feedback. We understand your concern and we’re sorry for any frustration caused. Upon reviewing your order, it had already been confirmed and processed by the time your cancellation request was received. As outlined in our published Cancellation & Return Policy, orders are typically processed within 24–48 hours, and often sooner. Once processing is complete and the carrier has picked up the package, cancellations may incur applicable fees. On the same day you requested cancellation, UPS had already picked up the shipment. UPS tracking pages can take several hours to update, which is why the status may have appeared different at the time you checked. Our team provided refund options in accordance with our policy, including details about associated fees. If you would like further assistance or wish to move forward with any available options, please contact us at [email protected] or +1 (888) 800-6897 and we’ll be happy to help. The Culinary Cave Team
Bryan R.
Still haven’t received the item or an update.
Response from CulinarycaveNov 11, 2025
Hi Bryan, We’re sorry to hear about your experience. As per our records, our team sent you an email with your tracking information last November 3rd and also tried to reach you by phone on November 7th, but were only able to reach your voicemail. We’ve made several efforts to provide updates on your order but haven’t been able to connect with you directly. Please reach out to us at +1 (888) 800-6897 or email us at [email protected] and we’ll be happy to assist you right away and ensure your order issue is resolved promptly.