CubeSmart Self StorageReviews of cubesmart.com

Cube. Smart I paid for air-conditioned storage. Been there 2 weeks and no air-conditioning. Clothes filled with mold. Metal furniture rusted. No security no cameras nobody on site in the night or Sunday. Increase the price all the time. Manager said corporate dictates to maintain 80 F temperature. This temperature is ideal for mold growth

Avoid this place at all costs!!! Lazy, incompetent crooks...best 3 words to describe this dump! Worst customer service you will ever experience! Im still at the cess pool now, been there only 2 months and the crooks just inform me price raising by $100! Now had the lowlife crooks been honest when I moved in I would never have used that rat hole to begin with! Its filthy, the bathrooms never work, your items are anything but safe in that place, the lighting system is the worst...I could go on n on...not even a single trash can in facility and the dumpster is off limits even if you rent a unit so there is trash everywhere. The place sucks..im shocked they dont have break ins nightly...and the customer service sucks..worst you will ever deal with...lazy, incompetent and do not care one bit about customers! Had i known all this 2 months ago I woukd never have rented from them!!!! The place is ridiculous avoid those criminals!!

Security is an illusion. Robbers got into a air conditioned building in which you need a code to open the doors and robbed my second unit by going over the wall and cutting through the mesh which acted as a roof. I was told by the general manager that there's no real security cameras aside from a camera at the front door entrance, and no footage saved after 2 weeks. He also said that another unit was also robbed the same way recently. There's like one guy watching all the units and no video cameras. The real robbery is taking people's money and making them feel like their personal items are safe. What was taken from my unit are items that are irreplaceable. No dollar Factor could replace these items! Disgraceful!

Cube Smart demonstrates practices that could be characterized as predatory, particularly in the context of storage unit rentals. The company appears to capitalize on the scarcity of storage options and the inherent vulnerabilities of its tenants by imposing substantial and often unjustified rent increases over irregular time frames, often provided with minimal notice. Over a period of 16 months, I have encountered an aggregate rental increase of 74.5% for a single storage unit. Initially, prospective customers may be attracted by promotional offers, such as a pro-rated rate for the first month’s rent or a contractual note referencing an alleged discount on the regular monthly rate. However, following this introductory phase, tenants may find themselves subject to the previously mentioned exploitative practices. It is advisable for potential customers to consider alternative storage facilities that offer greater transparency and fairness in their pricing structures. Additionally, individuals should be cautious of long-term commitments; depending on one’s financial circumstances, the risk of becoming unable to meet rental obligations could lead to restricted access to personal belongings.

UPDATE: PLEASE READ THIS BECAUSE IT SAYS IT ALL ABOUT CUBESMART. After some extraordinary measures to get a response, CubeSmart Corporate finally called. I wound up sending a package by FedEx, next morning delivery, signature required, to the CEO. The package contained 100 copies of the letter I’d sent previously, along with color photos of the damage. It took that to get a response. When he called, he acknowledged receipt of every other correspondence they’d ever received from me, to which they never responded. That’s how much they care. He listened and sounded sympathetic, and then negotiations began for a settlement. CHECK YOUR CONTRACT: CUBESMART CAPS THE PERMITTED TOTAL VALUE OF YOUR STORED ITEMS AT $5000. THAT MEANS AFTER YOU PUT YOUR WASHER, DRYER, REFRIGERATOR, AND A TABLE IN THERE YOU ARE ABOUT AT THEIR LIMIT. Backed into a corner, I settled on that 5000 dollar amount. They refused to add in a refund of rental fees for good measure. BUT THEN….and here’s the corporate kicker….THEY WILL ONLY PAY IF YOU AGREE TO A NON-DISCLOSURE AGREEMENT. YOU HAVE TO STOP POSTING ANYTHING NEGATIVE AND WITHIN A SHORT PERIOD REMOVE ANY NEGATIVE POSTS. I TOLD THEM NO. THIS COMPANY IS AS BAD AS THEY GET. STEER CLEAR! Original post: If you store your stuff here it may well be destroyed. I rented Unit 1132 at CubeSmart’s Canton, OH location from Feb 2024–July 2025 under the promise it was climate controlled. When I moved out on July 8, 2025, the facility was hot and humid, and severe mold contamination had destroyed roughly 80% of my belongings — including wood furniture, family heirlooms, photo albums, and personal documents. Three professional movers witnessed the damage and described the mold as “worse than they had ever seen.” The on-site manager admitted he had reported ongoing water and humidity problems to corporate, but nothing was fixed. Moisture was so extreme that even sealed plastic bins had condensation on the outside. I took over 50 photos documenting the damage. The district manager initially agreed to meet me to review the conditions but stopped responding to all calls, emails, and texts. A formal letter to CubeSmart’s headquarters also went unanswered. This was a clear failure to uphold their contract and maintain safe storage conditions. The result was severe property loss, emotional distress, and unnecessary exposure to hazardous mold. I strongly advise anyone considering storage at this facility — or any CubeSmart facility — to think twice. Climate control promises mean nothing if the company won’t maintain the equipment or address known problems.

I was robbed at 2601 Maury St, Richmond Va CubeSmart. This robbery was set up by Kendra an employee who input the door security code to let the robber's enter the building as well as open an empty storage unit to allow them to store the stolen merchandise. The police contacted the District Manager (Andy) all he does is blow smoke and mirros. CubeSmart Corporate office did nothing to assist. Stay away from these thieves

They apparently just purchased the storage unit company I use. I had self pay set up through the previous company. There was ABSOLUTELY NO COMMUNICATION about the change. My storage fees were raised $25.00 a month with no notice. I have emailed and tried to get ahold of them and left voice mails. All of which have gone unanswered. This is horrible customer service and they got one month payment out of me and I will be moving my stuff this month to another company.

I'm so very disappointed with my short vehicle storage.I have a very classic vehicle that I have taken excellent care of in memory of my 23 year old Son who I lost tragically in 2019 the car is in honor of his memory but I stored it there around May 5, 2025 picked it up on July 4,2025 and after going to several collision shops the damage to my door panel and paint is running up in cost I've made several attempts to get some assistance from Cubesmart and no one will return or follow up with me 😞