CubeSmart Self StorageReviews of cubesmart.com

⭐ 1 Star – Predatory Rate Increases, Zero Added Value CubeSmart’s business model appears to be nothing more than systematic price gouging. They raise rates every six months by more than 25%, with no explanation, no added services, and no increase in benefits whatsoever. The unit stays the same. The access stays the same. The service stays the same. Only the price skyrockets. There is no justification for these increases other than exploiting customers who have already moved their belongings in and are inconveniently “locked in.” This is not inflation. This is not market adjustment. This is a deliberate, recurring cash grab. What makes it worse is the complete lack of transparency or accountability. No improvements, no upgrades, no communication—just a notice saying “pay more or leave.” That is not customer service; it’s coercion. If you value fair pricing, honesty, or basic respect as a customer, look elsewhere. CubeSmart treats long-term customers as targets, not partners. I will not be renewing and strongly advise others to think twice before doing business with a company that rewards loyalty with repeated, unjustified rate hikes.

I am submitting this complaint regarding CubeSmart’s handling of my long-term storage account at the 82 Fair Street location. I was a customer from 2004 through 2025. Following CubeSmart’s acquisition of the facility in 2017, my rent was raised incrementally from $436 to $915.76 for the same unit, without meaningful notice or justification. During this same period, CubeSmart significantly reduced services and maintenance, including diminished climate control, closure of restrooms, removal of on-site staff, infrequent cleaning, and prolonged security gate failures. In November 2025, CubeSmart claimed my automatic payment card was denied. My bank confirmed no charge attempt was made. CubeSmart refused to reattempt payment, required in-person payment, imposed penalties, charged a $36 administrative fee, and threatened lockout and auction. The issue was an expired card, which they refused to update. Notices were allegedly sent to outdated contact information that CubeSmart also refused to correct. After more than 20 years of uninterrupted tenancy, I was treated with indifference and hostility. These practices appear designed to generate additional fees and revenue rather than resolve issues fairly. I believe CubeSmart engages in systematic price gouging and punitive billing practices that disadvantage long-term customers.

Started renting the smallest space they offer in late August. $92 a month. They jacked it up to $120 in January. What a joke. Should have been same price for a year, that’s what they implied when we signed. Then immediately jacked up the price. Stay away from this facility. Hand carts are missing or broken, trash everywhere outside the main entrance. Very poorly run and intentionally misleading advertising and office personnel. I’d never have signed up if I knew my rate would explode 30% in a few months. Is the rate going to go up another 30% in another month??? Beware of this place and company.

Terrible communication, rude staff, gate never works, and insane price increases every 6 months (we're talking 44% at 6 months, which annualizes to 88%). This is totally out of touch with the marketplace, the neighborhood, and the industry. The local office plays it off as though their hands are tied, and pass you off to corporate, and corporate doesn't seem to care about customer satisfaction, let alone retention. Very unfortunate way to treat renters who pay on time, intend to store long term, but are subjected to rude staff, unmaintained premises, and unfathomable rate increases.

This is an unsafe terrible place! Do not trust them! My son got a unit at cube self storage on West Hillsboro blvd in Coconut Creek about 4 months ago. The staff is terrible!!! They are useless idiots. Since he got the unit, which is in a shaded spot, the light did not work and was hanging by UNSAFE wires. My son reported it to the the useless staff at the opening of the unit. She said she would take care of it and be in touch with him. She did nothing! Then I went in there and spoke to them! They were both there. They said they would call us to meet the person to fix it asap! Its been a few months and nothing was done and no call to repair has been made. THIS UNIT IS NOT EVEN USEABLE. THIS IS A NEGLAGENT FACILITY!!! STAFF IS BEYOND USLESS! The staff are terrible! They have the worst customer service! They just do NOT care at all! Cube Smart Self Storage located at 4801 Hillsboro Blvd your service is terrible and unsafe! This company cant even change a light bulb! They are useless! Do NOT trust anything that you consider the slightest bit valuable with them! They will let you down...guaranteed!!

have rented here for many years and everything was fine till recently. I showed up at 6PM on a Saturday during the middle of my move with a rented U-Haul, to find out they had closed down the whole place and locked it up for the weekend WITHOUT NOTICE. The little note that was left on the gate was all that was done. No calls to give us advance notice, no simple email, nothing. So here I sit with a rented truck that went to waste because not only were they not open at 6PM on a Saturday but also closed ALL of Sunday as well. For me to show up on Monday and there be a lock on my storage because I was a week late on my payment. I went in to the office to discuss this matter and of course she couldn't do a single thing for me. Yet if they would of given NOTICE to the breech in contract they were going to do I could of scheduled my move out accordingly. I have called corporate, I have called the district manager, I have sent email after email. And sadly, no response what so ever!!!!!! When I first came to this storage, they had cameras up and truly cared for their customers. They also used to have affordable rates. Since then my rate has tripled, cameras have been taken down and simply no respect at all for the customers. Not to include the insurance they make you pay for every month is worthless and just a gimmick. Their "insurance" company is owned by a sister company of cubesmart and unless a nuclear bomb goes off or zombie apocalypse happens will they cover anything. So go elsewhere when renting a storage. This place sucks!!

A Complete Disaster If you value your belongings and expect even a shred of customer service, RUN—don’t walk—away from CubeSmart. Our experience at the Warrensville Heights, OH location has been nothing short of a nightmare. My husband and I rented a 10x25 outdoor unit at this location in September 2024, and in February we discovered our worst fears: water, ice, and slush covering the floor of our unit and ruining our belongings. Cardboard boxes soaked through. Art and personal items warped and destroyed. A leaking roof and faulty door allowed snow and rain to pour in, and it had clearly been happening for some time. When I called the office, no one answered—even though it was during business hours. I left a message and eventually found an employee outside. Instead of offering help, this employee had the audacity to shrug and say, “You don’t have our insurance, so I can’t help you.” Are you kidding me? Forget basic human decency—CubeSmart won’t even take responsibility for their own faulty unit! We reached out to management, only to be met with cold indifference and zero accountability. The manager outright refused to speak with me because my name isn’t on the contract, even though we both share and pay for the unit. What kind of ridiculous policy is that? To make matters worse, the official line we’ve been fed is that CubeSmart is not responsible for damage caused by leaks and poor maintenance unless we have their insurance. This is a clear and intentional evasion of responsibility. We do have insurance, but that’s beside the point. This isn’t about insurance; it’s about a complete failure on CubeSmart’s part to provide a secure storage space, which is literally the only service they are supposed to offer. Instead, we were ignored, dismissed, and left to deal with the destruction of our belongings on our own. CubeSmart’s Warrensville Heights location is a textbook example of how NOT to run a business. Zero accountability, incompetent staff, and a manager who refuses to engage with customers or take responsibility for the state of her facility. If you want to store your belongings in a leaking, poorly maintained box with absolutely no help when things go wrong, then by all means, rent here. But if you care about your property and expect basic customer service, find literally any other storage company. We’ll never use CubeSmart again, and we’ll be warning everyone we know to avoid them like the plague.

IF YOU STORE YOUR BELONGINGS HERE, THEY MAY BE STOLEN. I had two units in opposite sides of the storage facility. They both were broken into. I spoke with other tenants whose units were also broken into. One of my units was broken into twice because management refused to fix the holes the walls that the thieves punched through to get to several units in a row. I eventually moved everything to another facility nearby. I sent a letter to the facility and the corporate office and neither responded.