CubeSmart Self StorageReviews of cubesmart.com

About 7-10 days after I made a reservation for a 5 x 5 storage unit, they contacted me twice by email, saying my reservation had been canceled. A lady left me a voicemail wanting to reschedule. I kept wondering if they have 3-4 locations in ALBQ, N.M., why can they not even hold a reservation? Why would I want to reschedule? Moving in would not be until the first week of May, and it's still a good 2 weeks away. After my cancellation, I called U-Haul, who held one for me, and the first month is free.

This place is very expensive and they over charge, they just charged me $33 for a payment has been completed, I do NOT suggest this please for anyone.

Mold, mildew and rats (nests & feces) in two "climate controlled" units. Furniture, rugs damaged beyond repair. Cube Smart denied any responsibility. Their insurance also denied any responsibility for reparation--they do not cover mold, mildew or rodents. Stay away!

If you do not need climate control, find someplace cheaper. They raise your initial “introductory rate” within 6 months then annually. You are not getting anything extra for the money. Also, their lights are on a sensor so if you’re in your unit, expect the lights to go out and you will be in the dark. I hate it.

Cubesmart storage Dixie highway that they started over charging because they did it to me so remove your belongings now. Because I did . They put a a little lock on your unit and said i agreed to an increase from $67 to over $90 to 99 every 2 weeks instead of monthly which I pay on the 12th Monthly.Watch Tony the fat white guy at the desk with the black Suv he is a jerk. During the day so they put a little lock on your unit they claim you were late. So remove your items immediately They do that with the gate down and report to the police See i spoke to so man I said I didn't agree for a increase of $20 for storage I closed my account there. They will break in your storage while you sleep too.

My kids cards were stolen out of my storage unit ,and instead of helping me they decide to charge me more every month and let crack heads and bums sleep in their unit . Avoided the shit out of this place get any other storage you can. They had a literal Crack bum fortress on premises .

My storage unit at the CubeSmart facility at 80 E Horizon Ridge Pkwy in Henderson, Nevada was burglarized, ransacked, and left in a destroyed condition. I only became aware of the burglary after a friend checked the unit and discovered the damage and missing property. This incident has been reported to the Henderson Police Department and is documented under police report #26-0100917. According to the police report, CubeSmart management acknowledged that multiple units at this facility had been burglarized over the past several months, and the report also indicates that my unit had previously appeared in an earlier police call for service related to forced entry damage. Despite this, I was never contacted or notified by the facility that my unit had been compromised. When the unit was discovered it also appeared that someone had spent time inside the unit. Graffiti had been written on the interior wall and items were left behind, including a bottle containing urine. If anyone else renting units at this CubeSmart location has experienced a break-in or theft, I would appreciate hearing from you as I am trying to determine how many customers may have been affected.

If I could, I would give them a minus rating. While the local people are nice, the people up the line even to the VP refuse to even return a call. I am being charged extra because I allegedly had 2 nsfs in the past 12 months. I called my bank and verified that I have had zero nsfs. In fact after the first one, I went to the site and showed them that it was returned for duplicate charges( I rented 2 spaces and they billed same amount twice)so the nsf charge was removed. The local manager called IT who said they could not do anything about it still being nsf because the system had coded it that way and I contacted customer service who said they would have Ali the district manager call me. No call came. I called back and was told Ali closed the case. I escalated to VP and was told he would call. Again no call. Called back and again was told VP closed the case. No contact. No desire to speak to customers. Run away, Do not rent from them. They do not know what good customer service is. You have to at least call and listen to the customer!