CubeSmart Self StorageReviews of cubesmart.com

I rented a 10x25 interior space, beginning about 2.5 yrs ago in Dearborn, MI on Commerce when it was a Public Storage. It was an excellent deal, even though I never received my free month promo. Early last year it switched to CubeSmart, and immediately the negative changes started. For one, I came in at the height of summer and it was 80 degrees inside (like today). The whole point of paying extra for a climate controlled space is to protect things in storage which are temperature sensitive. 80 is borderline. In the past 6 months or so, the price has gone up twice. So I am now paying 61% more than when I started. I compare that to another space which I have strictly for business inventory that has never gone up in 7 years. I additionally just noticed that they are charging a surcharge for auto credit card payments, which was never disclosed and I don't know when it started. In addition to it being 80 inside when I went today, both doors were broken and they had cut the electric feed to the space. That was not something I used, but it was part of the space and now it's not. The challenge, of course, is that a 10x25 space holds a lot of stuff, and so I have to figure out at what point these obvious aggressive increases, scaled back service and lower quality of space make it worth the pain of moving. No doubt the math the new owner or mgt group rely on.

Moved out of my unit on 6/11/26, and management is refusing to close out my account even when I submitted pictures of cleaned out unit. I have had trouble with management for 2 yrs when a new manager named Stephanie was hired. This manager let workmen go in my unit, touch my belongings without my permission when they were changing doors& locks. When I found out I call the police and had a report made, Stephanie the manager made it out to be a racist problem bc their workmen were Mexican, when I was able to check my unit there was an antique chair missing among my belongings. When I showed Stephanie my unit and everything was touched, she stepped back and started screaming how racist I was, claiming I accused her and her workmen of stealing. She was hoping to get the public attention to start a race riot. I contacted Cubesmart before and they never did anything about it. Again, had problems with the door and lock, the 2 managers came and fixed it, but I couldn't lock it so Stephanie said, leave it open till you buy a lock, I had to go get another lock and come back. The managers have it out for me, now, after submitting pictures of a clean out unit they are still playing games.they are trying to charge me a late fee. A law suit against Cubesmart is in the future. If ppl are smart, read reviews and choose another storage facility. I filed a complaint with BBB and next the state Attorney

Let's start by have been on auto pay for over a year. Card on file expires and within days a) attempt to self-correct online and blocked as to force clients into store b) explain to store manager that the card expired and could she reverse a late charge as result of not able to change card online. The corporate response, no ability to reverse late fee. In end, they bait you with low entry price and "will" immediately up contracted rate per signed agreement. They then nickel and dime by establishing hard line positions on what are clearly things (like late fee reversals) where they can flex based on customers history of auto pay payments. My suggestion to prospective clients...run to U Haul and/or Extra Storage which still hold higher levels of client service.

CubeSmart's online system cancelled my reservation with no written notice and then refused to honor the original rate. On 5/6 I reserved a 10x15 unit online: 1151 East New York Ave, Brooklyn NY, 11212 location; $277.80/mo; 5/21 move-in date. When I clicked into the SmartRental flow from the confirmation email, CubeSmart's system changed my move-in date to 5/7 with no written notice. Then the store cancelled my reservation after I missed a few phone calls which my phone flagged as potential spam - no attempt to reach me via text or email. I only found out the reservation had been cancelled a couple weeks later when I tried to complete it and couldn't. The store and district manager refused to honor the rate that I'd reserved, leading me to rent at $398.50/mo, 43% more, since I had movers in 5 days. Their online FAQ specifically says "you can start your rental anytime between now and your move-in date with SmartRental", but apparently doing so led to my reservation being cancelled. Then I showed up at the store and the unit was way smaller than advertised, around 8x14.5, even narrower than 8' at some points due to I-beams. I cancelled and took my business elsewhere, having to scramble with my moving company arriving in just a few days. The store rep was helpful throughout the whole thing. Not his fault, just deceptive business practices by CubeSmart!

Do not store your belongings in cubesnart. They get you in with a great price and it continues to rise like paying rent for a NY apartment. My unit was dark for years, and when I complained that I couldn't see they told me it takes along time for someone to fix something. I said 3 yrs. for them to replace a light bulb. They never did. They also don't prorate your unused usage of space. Way Overpriced. Cubesmart 183 Lorraine St. A money grab.

I am posting this review to share my experience with CubeSmart and the insurance claim process associated with my storage unit. After discovering damage to my stored property, I filed Claim #030028 and provided documentation, photographs, and supporting information. Throughout the process, I was given inconsistent explanations regarding my claim. I was advised that the insurance coverage was connected to Ameritas, and later told that Ameritas no longer handled CubeSmart-related coverage and that Fortegra was involved in the claims process. One of my biggest concerns is that when I moved out of the storage unit, no CubeSmart employee or representative was present to inspect, document, or examine the alleged damage with me. Despite this, I was later informed that there was insufficient proof of damage from the storage facility. When I recently spoke with management and reviewed the history of the claim, the notes being read back to me did not match the information and documentation I recall submitting from the beginning. I have maintained records of emails, photographs, claim submissions, and communications throughout this process. As a customer, it is extremely frustrating to provide documentation, receive changing explanations, and then have a claim denied. My advice to anyone renting from CubeSmart: document everything, take extensive photos and videos before moving in and before moving out, keep copies of all emails and claim submissions, and do not assume that someone from the facility will inspect or document damage on your behalf. Based on my experience, I am very disappointed with how this claim was handled.

This is an amendment to a previous review. Went to look at storage units at 925 New Hampshire Ave in Lakewood NJ. A man named Eric walked me around and showed me a 10x20 and a 10x25. If he showed it to me it must have been available. I asked him to reserve it. I said I needed to look into renters insurance so they wouldn't charge me and as soon as I got the declaration page to bring it in. He said I had 14 days. I called the following day and told him I would bring the paper in and rent the unit. Insurance company said it would be around 5 days. He informed me someone came in later that day and rented the unit. That's bullshit and totally incompetent. Cubesmart is dead to me. Now I'm paying for a rental insurance policy that I didn't need.

Holy Moses! Stay away from this organization. They placed my belongings in auction status and then ignore phone calls. Every complaint channel goes directly back to the same narcissistic member of upper management. I feel like I just got mugged. STAY AWAY FROM THIS LOCATION.