CubeSmart Self StorageReviews of cubesmart.com

If there is a GOOD review here it is an employee! They are in the business to RIP YOU OFF or STEAL and SELL OFF your belongings! TRUST ME ...they sponsored all those TV shows showing people how they can come buy all your possessions from them ... this is why you see all these new storage places opening everywhere. ONE - you will be forced to pay $12.00 per month minimum for $2000 of insurance when most people have thousands of dollars worth of stuff in the smallest room ...it just a way to steal another $12.00. TWO they charge $35.00 per month in taxes - three if you are late they charge $25.00 per week! DON'T RENT HERE ----

I've had nothing but bad experiences from this company. The elevators are often broken. I was in a storage bldg late at night, my unit on the 2nd floor. I was trapped in the bldg for about a 1/2 hour, not able to find a staircase and not knowing the elevators were broken. If I didn't have someone waiting outside for me, I would have never heard someone yelling & banging on the only exit door, for me to find the exit to get out of the building. At least 3 times, within a months time, were the elevators down. I had to once carry HEAVY furniture up the stairs to the 2nd floor, just to get to my storage unit. With several people moving in at the same time, they do not have enough carts/dolleys, only 2, and one of them is broken. The 1st time I was late (rent due 25th), I was told that my GRACE period would end on the 6th. I said no problem, I will pay within the grace period. It was actually 6 days, so I have a $30 late fee. Ok fine, I agreed to pay the late fee (total $208) on 02/05. The very next day, I get an email invoice for $386. I am so done with this company. I will never use them again, nor recommend them to anyone.

This was one of the worst customer service experiences I’ve ever had. I had been a loyal customer since December of 2016. I called in to have my payment date moved ahead to the end of the month instead of being due at the beginning. Instead of moving my payment date ahead they moved it back. When I went to pay my bill they told me that I owed an extra $147 and that my stuff is going to be auctioned off if I refuse to pay. Then manager Clarence didn’t care about the mistake and was only interested in collecting his fees. I explained to him that I had been there for 3 years as a loyal customer and this was obviously a mistake on their part. His words exactly were “ We are a month to month rental facility and we don’t have loyal customers.” “You pay by the month with no contract and if you don’t pay we will have to auction off your belongings”. So this company doesn't want loyal customers. See loyalty to me is keeping a customer that’s not in a contract. This problem was supposed to be resolved by the previous manager who left there in October. He was very nice and pleasant to work with but left my account a mess, didn’t fix it, and no one cares. All Clarence the manager wanted their money and fees. I feel I was robbed out of my $147 so I moved out of this Cubesmart storage facility yesterday. I’m moving my stuff to a facility that will take my $200 a month rental fee and not try to manipulate my account with fees and charges. I’m 44 years old and have never been treated so terrible. The new management is killing this facility. I’m very disappointed. CubeSmart Self Storage 3450 Willow Creek Dr Irving Tx, 75061 469-904-6300

After 15 years of renting a space with the Extra Space Storage in Rahway, New Jersey, I decided to move to the CubeSmart at 1004 US Highway 1 in Rahway, New Jersey. Evidently, I left the Extra Space Storage because of high turnover with their staff and poor customer services resulting from lack of consistency. Although I was excited to move to the CubeSmart because they pride themselves with great customer services, I have now come to realize that I should have stayed with the Extra Space Storage, which is actually closer and convenient to my house. In any event, I rented a 10X15X12 at the location in question (CubeSmart) at a rate of $192.90 per month, which includes taxes and insurance, so I paid for 12 months in advance to benefit from their 13th month free promotion. Needless to say, this promotion is industry standard and the Extra Space Storage have actually been reaching out to me to return with two months free for being a good customer. Nevertheless, my CubeSmart monthly fee has now been raised to $229 a month, so I went to the office and attempted to discuss it with the manager to see if she could offer me a better rate. Thus, somewhere in between the $192.90 and $229, since I pay on yearly basis; however, she declined it and also did not make me feel appreciated as a good customer. As such, I contacted the corporate office to express my displeasure about the poor services being received. In spite of that, the District Manager, Julio who contacted me was even worst, as he did not seem to care and told me that my rate should have been higher than the $229, but their system made a mistake and quoted me the wrong rate. Incredible! Additionally, he indicated that the 10X15X12 units were in high demand and he could have gotten more money from another customer. Undoubtedly, I was shocked and very disappointed but not surprised because I once reported a poor customer service issue to him regarding the same store, but he did not make me feel he understood what customer service is all about. The good news is that I have choices and their poor services have left me with no other option but to move on to another company, who will treat me as a good customer and also provide me with the basic services that I deserve. Having been in the customer service business for over 30 years and also taught for 20 years, I will not be surprised if they continue to lose customers like me because of poor customer services. Frankly, I could have shared my negative experience on Facebook, Instagram, Linkedln but chose this option because it's my hope that the company will take corrective actions to ensure that their staff are properly trained to provide better services to their customers.

I was debating on writing a review but I had a climate control unit on 55th & S. Marginal. I put my things in storage about 1 1/2yr ago I also opted for the insurance they offered. Glad I did cause within 6 mo my unit was broken into & an insurance claim was filed. Well just my luck fast forward to this November my stuff that was left in there was destroyed by some water flooding the units. To the point it left my things mildewed, molded, water damage, rotted and me having to throw them out. I filed a claim as I was told to do only to be told my claim was denied. I seriously don't understand how seeing it wasn't my fault & that’s what I had insurance for so I thought. I asked around & was told to call Sue Kock she is the Director of Cube Smart & would be able to help with this matter. Well Ive only spoken to Ms. Koch about 2x since the incident she is not a person of her word. I have texted her, emailed her & called countless times including leaving voicemails asking her to please return my calls, to give me an update as to where things are but guess what....STLL NO RESPONSE FROM HER. Fast forward it is Dec 15 & still no word. This is so UNPROFESSIONAL. I moved all the things I could savage out of the storage room early December. Not only is no one responding to my calls they also went up on my unit. I DO NOT RECOMMEND THIS LOCATION OR ANY CUBESMART FOR THAT ESPECIALLY IF THIS IS HOW THEY TREAT THERE CUSTOMERS. I personally could have throw all my things in the garbage instead of putting them in one of their units. I would have saved myself a lot of money cause I don't have 98% of the stuff I started with.

Their 1930 Pennington location floods. Don’t believe the manager Nicole, she will lie to your face!

My payment isn't even late and I have already set up a payment date for tomorrow. My code to the gates has been suspended, which I found out after my husband walked to the unit to grab a coat because I'm 18hrs away and it's cold outside. I asked if someone could walk him back and let him grab his coat and was told no. We have been with them for 4 months and spend almost $200 a month. I have worked with many other storage facilities and have never been treated so poorly. I would take your money to someone who actually appreciates your business. By the way the information on their site about what is considered late and late fees is not accurate either it says 10 days and it's actually charged on the 8th day which I am still under.

Cubesmart is the most dishonest company that I have ever encountered. I rented a storage unit from them in Texas and had my household items stored while building a new home. The MANAGER of the property left a faucet running in a plugged utility sink. The sink filled, overflowed and flooded my unit and possibly other units. Most of my household items were destroyed by the water. The district and regional management of Cubesmart found this act to be perfectly acceptable and did not feel that Cubesmart was in any way liable for my personal items. DO NOT RENT FROM THIS DESPICABLE COMPANY.