CubeSmart Self StorageReviews of cubesmart.com

DO NOT STORE YOUR STUFF HERE! I was robbed back in June and they just notified me in August. They also conveniently are UNABLE to access the footage. I was robbed of everything that I own and CubeSmart has proven to have horrendous customer service and have not been helpful in this process. There’s absolutely no point in paying money for this “secure” facility....if your items aren’t actually secure. I would have preferred to give them 0 stars, but unfortunately, that was not an option. Spare yourself and don’t support this business. They don’t care about your stuff, let alone you as a customer.

Storage where my children’s father kept his belongings were auction. My children’s dad passed away not leaving a power attorney, both college kids comply with store manager to submit proper docs through the courts, unfortunately due to virus there was delayed in court processing. When my son was given the authority by the courts, storage had auction their dads belongings without communicating with them. There was total disregard to circumstances.

Stay away from cubesmart the worst they are more worried about making a profit then working with ppl out of work and charging plates on units raising the unit price rate increases during a pandemic they don't care about no one but themselves don't rent from them they must not be Americans who own it it's all about them not you they rather sell your stuff and make as much money during the covid19 then helping ppl the say covid19 is big business for them to rip off customer

I have been a customer for 10 years at 200 east 135th street Bronx NY I am here to tell you they have a rat problem you wouldn't believe and ours been this way for years. June 27 2020 I discovered that my unit was worst than I could have imagine. Rat feces and urine everywhere. I put in a claim and they don't cover rodent damage. So too bad for me. You can't cancel your insurance and they don't offer any relief just its nothing we can do. How about we can change you to another unit we can give you an complementary free month or 3 payments. SOMETHING!!!!! My couch t.v clothes water dispenser appliance's and more. I made complaints about the situation nothing. The indoor cameras are only there for show. They camera only record the office and outdoor property. This place is not safe and RAT infected. This company needs to be ashamed of themselves. As a value customer I thought cubesmart would have been sensitive and did something. No just take the money and lets pretend that we have security. Fake and high way robbery dealing with this company.

I should have known better. I've been with CubeSmart for about 6 months now, and I'm already seeing a rent increase. No reason or explanation for the increase, just pay more for the same unit that hasn't grown in size but somehow is more valuable than it was before. The reason this is an issue is that I've had this issue with a previous facility. They started off the same way as CubeSmart. First they pressure you to write a 5 star review as soon as you come in to rent a unit. Then they start with the BS (and increasingly regular) rent increases and when you have an issue (which I haven't so far) they take forever to address it. I'm ready to start looking for someplace else for my storage needs. The only reason I may not is that this place is close by and I may end dealing with the same nonsense somewhere else. Very unhappy.

It is disheartening to know that hundreds of companies who share values that honor and respect the customer, CubeSmart is not one. There were no contingencies publicly made known to customers to offset the hardships we have all suffered due to COVID. There were no calls, emails, or texts sent to customers from the company about their plans to assist customers who may have been affected by COVID-19. We see you! We will remember this. We will not serial-market or refer you. This company is on the wrong side, and the bullish increase in fees and continuation of late-fees show that the customer isn't first here. I will not recommend Cubesmart and will be looking to move my things very soon. If we don't feel like we are all in this together, there are other storage companies that have made that message clear to customers. I expect more.

My unit was broken into in May someone called me and I explained that my son had just had a stroke and my nephew was killed in a car wreck. The adjuster dog was barking very loud he didn't say hold on or press mute and told the dog to shut up. Since then I have called 6 times and have yet to speak to or get a return call. I left a voice mail for Sam and I have not heard back. I make my payment on time I need this handled asap

Cube smart in 2887 Atlantic Ave, 4th fl had a horrible fowl odor for months my last visit was the last draw it smelled like death and flies were flying all over I was horrified that I had to walk into this I went downstairs to complain only to get a we are trying to deal with the situation. Somebody's locker had something dead I'm gonna find another storage they don't seem to care about their customers. Horrible experience!