Janice
Warning: Your Stuff Isn't Safe at Cubesmart (and They Don't Care)!
Warning: don't assume your stuff is safe or protected at the Cubesmart facility in Bethpage, NY -- it's not! And don't assume the company will care or help if your stuff is damaged due to their failure to keep it safe. I have been using this facility for nearly a year, paying extra for a climate controlled indoor unit because the person who sold me the unit promised my things would be safe and dry. So I was unpleasantly surprised to come in and find a giant puddle on top of one of my bins. My first hint was when I grabbed the bin, and water went everywhere. This meant hours of backbreaking work to try to move all the boxes around to see what was wet and what wasn't. I contacted the manager (phone service doesn't work inside so had to go all the way back downstairs), and asked for towels to dry things and for help resolving the issue. She came up to look at things, took some photos and then tried to make up excuses as to why there was a puddle (claimed that sometimes condensation causes things to "sweat" -- but we're not talking a few drops of water, we're talking a giant puddle that filled the top of a very large plastic bin from edge to edge!). I asked her how they would protect and safeguard my stuff now since the unit obviously had a water leak of some kind. Her answer was that they would find another unit and I could move the entire contents of my unit up a floor (which would, of course, require me to hire someone to move it all). I explained that I did not think I should be paying movers to move my stuff to someplace safe, since I was already paying THEM to keep my stuff safe, which they failed to do. If I wanted my stuff kept someplace prone to water damage, I could have kept it in my own garage for free! So she said if I left my key, someone there could move my stuff to a dry unit. At this point, she left (taking the cleaning supplies with her without ever drying anything or leaving them for me to dry up the wet, slippery floor or wet bin!). I left my key, and the next day, was told that they actually can't move my stuff but she still wanted to "help." Her idea of "help" was telling me I can call my insurance (which I pay for) to address the ruined items. But I would still have to pay someone to move all of the stuff, which is the far greater expense, and which I only have to do because the unit I've been paying top dollar for isn't water safe. The ironic thing is that I'd brought my sister that day to rent a unit of her own, since I was referring her to them. Once she saw the leak, and their excuses to try to cover it up, and their unwillingness to do anything to fix it, she had no interest in renting there! I had several more conversations about this in hopes of avoiding having to file a complaint, and they eventually offered me a couple of boxes to replace the wet ones (useless as the stuff is still in a unit that's known to have a water leakage problem) and finally said they would give me one month's free storage. However, since I have to pay to move everything (which costs far more than one month's storage fee), this doesn't compensate me for my losses. And since every other storage place offers one month free for new customers, it's actually cheaper to take my stuff to another, more reliable storage facility where I'll get one month free AND a much cheaper price. But I'm still disappointed beyond words that they would sell me a storage unit with a leak, try to make excuses for their failure to protect my stuff, and then expect ME to hire movers to move my stuff to a unit without a leak because the first unit wasn't safe. Find another company -- I learned the hard way that this one isn't reliable or honest, and if you have a problem, they will take no responsibility!