CubeSmart Self StorageReviews of cubesmart.com

Definitely do not recommend. Their rates are higher that others in the area and they raise the rates 13-16% each year, and give less that a month for the rate increase. The poor site managers don't get raises but have to bare the brunt of customers' ire. Go any place else. This from a renter who is moving out. I've been a longtime customer but now new owners are taking advantage. Beware!!!

I have been waiting for a refund for almost 3 months!!! I had paid a year in advance, moved out in September and the district manager, Chris Rodgers, has told me many times that the "refund was approved and will be mailed shortly". Now he doesn't respond to emails and the manager has no clue what is going on. This is in Colorado Springs, CO at 140 Garden of the Gods Rd. NEVER rent from these people, you'll lose your money, and they have no clue as to what customer service is

Raised the charges twicwe after I obtained the unit, original pricing is just a trap ALSO..the light fixture broke, I was told Cubesmart will not fix any lighting and I cannot nor can I have anyone fix it. District manager will not take your calls. Local manager threatened to throw me out if I asked again, Said you have to get a long term lease and a minimum montly elctricity bill in order for them to have the light fixture work.

Warning: do not move into CubeSmart units at 5321 Richmond Ave., Houston, TX. I was a long term customer. The staff is very nice but the owner of the building must not realize or doesn't care about conditions. They have 100's of units at the Richmond Ave. Cube Smart in Houston but they only have 2 carts which can never be found. I have been stuck in the elevator 3 times. The place is not clean. It's dark. Lights are broken. The AC doesn't work half the time. There are moths everywhere. I have complained several times especially about no carts. They always say "Oh the manager will be back tomorrow, or next week, or in two days... and the manager will call you." NO one ever followed up. I finally moved my belongings to a different storage company. The new place has at least 20 carts and everything at new place works.

hire competent employees, cubesmart took over a storage facility in Riverview Florida, we had used this facility since 2013, and continuously from 2016, we left after the first week of the hurricane, they are a complete mess

Horrible !!!! How could you trust them with your credit card information and your valuables when they don’t respond to you on the front end. Avoid this place it’s a scam.

My motorcycle was stolen, the facility did not contact me until weeks later, I am disgusted by their treatment. And their prices are way above average rates. They take advantage of their customers….

If you are looking for a place to store your items long term this is not the storage facility for you. I had 3 storage units with the previous owner. The previous owner never raised the rates for 6 years. Cubesmart bought them out and in two years we received rate increase notifications multiple time per year. We will be moving our items to another facility asap. Way over priced!