CubeSmart Self StorageReviews of cubesmart.com

I have a unit at 3103 N Decatur Rd Scottsdale, GA 30079. I have been there since they first opened. The facility was fine at first, the Manager Doug at that time was always very nice and helpful. However, after opening it’s become an absolute nightmare. The Management went from nice and helpful to horrible whenever the office is staffed. There has been a 25% rate increases every three months since I moved in. with no access to the restroom when Management is not available (which is 99.9%) of the time. And no trach can or dumpster for the customer’s. failure to repair the front door after months and months of it being broken. And now the biggest situation ever, someone is smoking Meth, weed and cigarette’s in the storage. One would think with all those hundreds of cameras that are in place it shouldn't be a problem to find out who this person is. I wouldn’t be surprised if the Manager isn't already aware who this person is. So in the event there’s a fire please don’t allow them to make you collect off your insurance. As of April 2023 the Corporate office was made aware of what's going on and as of May 2023 it's still going on.

This company will screw you (& enjoy it) every way they can!

1. Bill pay system is not a good experience. I have 2 units and they don't let me pay 1 x for both and they don't tell me how much I paid when I'm done. 2. I have been complaining about lights out in the hall for over 5 years, the manager at the Buffalo Speedway location in Houston told me they had been repaired when they took over. Yet, when I went to my unit several months later the same lights (one right above my unit) were still out. She lied!! 3. The back gate has not worked for years. People can get in, but you can't get out of the gate, which is a fire hazard if your on the back of the property and there is a fire. 3. They changed the date for the late fee without notification. It used to be on the 10th of the month. I get my Social Security on the 2nd Wed of the month and was told, too bad, so sad for you (this is from corporate). The previous manager (not cubesmart) told me if I my payment was late due to my income date, he would not charge me the late fee. 4. It looks like from their website that they give special prices to military and students, NOT to senior citizens who also need it. They don't seem to care about us.

They charge old customers twice what they charge new customers and they raise rates 20% per year. Don't rent from them!

For over 3 months the website does not work for my account. They require you to stay on the phone while they attempt to fix their site. After multiple calls and hours of waiting, I finally gave up. They also can't access your account at the corporate support level - so the only value they add is raising rates and taking your money. Go somewhere else! I am...

CubeSmart: 501 Callowhill, Philadelphia PA: DO NOT USE THIS FACILITY. They have one job....to protect the belongings in their facility. They failed. We rented a 10x10 unit in March '22 in a temporature-controlled gated area. We usually come once or twice a month to bring new items or retrieve other items. Yesterday when we arrived, the motorized loading gate was broken and was wide open, though I did not see any car backed in and using it (wonder how long that had been broken and open). Also, we noticed that one of the doors that should close automatically behind a guest doesn't quite catch and is often left ajar if you don't manually close it (wonder how long that had been not operating properly). So, On Sunday 2/25 when we got into our area, we noticed a pair of our slippers sitting outside of the garage gate to our unit. The lock appeared to still be on the garage door; howevever, when we touched it the entire locking apparatus fell to the floor. We lifted the gate and discovered that we had been robbed! Someone had entered the secure location, climbed on top of the storage units, looked down through the chicken wire (I guess they liked what they saw in ours), cut through the wire on the top, looked through all of our things and ransacked our possessions, unscrewed the locking apparatus from inside the unit, exited through the garage door, jerry-rigged the lock to LOOK like it was intact and walked out with large, expensive and some irreplaceable items. To add insult the injury, there was a single staff person on site (there is usually just one person and the only security is doors/gates that require a code). We immediately notified the staff person who was only able to take pictures and give us a brochure to call for insurance. There was no offer for a free temporary space to house our items until a secure location could be found....not even an offer for free boxes to box the items that had been removed from luggage (that was stolen) and strewn about. We filed a police report, and we will definitely file a claim...which won't cover all that we have lost like personal papers, priceless jewelry, etc. We will also notify the BBB and every outlet that we can find to help others from making the same mistake that we did by using this facility. DO NOT USE THIS FACILITY.

Update, Cubesmart has since relinquished the requirement of signing one doc (my lawyer said it was ok to fill out the others) but now they are requiring me to fly out to the site and be there in person in order to retrieve my brother's belongings even though I have somebody already there in Phoenix able to retrieve them. My brother left his stuff with Cubesmart but passed away this fall. Cubesmart has been nothing but a nightmare in trying to retrieve his belongings. I highly recommend never leaving your belongings with them. They force you to continue to pay for the storage while retrieving your deceased brother's belongings through litigation.

They left the door handle broken on one of the buildings for 4 months and then of course somebody just walked in and robbed a bunch of units including mine. I'm not in the state. They asked me to come in and I can't. Then they sent me tiny photos, like thumbnails to see what was missing. Then I sent my mom there to take photos so I can file a police report. They wouldn't let her in even though I have called multiple times. So I had to pay $15 to get something notarized just so she could get in even though they let random people rob the place. Also the manager was gone for 4 days after this happened. It's like they really just don't care.