CubeSmart Self StorageReviews of cubesmart.com

Same as many others. Don’t rent here because they lure you in with discount then jack up price 50$ because as the district manager stated they don’t need to be customer client focused if we leave they can rent it again easy. They have zero client loyalty he said price is market driven and the computer runs it all. Nice anti-customer marketing. I have 3 units and what do I do Now but write reviews hoping to help others not to be swindled

They are NOT a secured facility. My unit was broken into 3x in 1 week. Yes, thats right, 3x in 1 week. I even question one of the staff personnel since I caught her in 2 lies. There would of been no reason to lie and since it appeared whomever stolen from this unit, received information of where the unit was when it was moved to, after the second break in. The video shows how they went looking for a particular unit just a few spaces where it was originally. The insurance is a joke! The dont share information with you when you sign up for it, but then you find out most of your items would not be covered by their insurance. If you are needing a storage area find another business other than cubesmart. I have found out the company has secured doors where your unit is, that are broken and wont lock. lights that are out or so dim you cant see while no perform no service to address the issues even though they say they will. The fence in the front that was cut and been broken into and all they do is place a concrete barrier in front of it which makes it easier for thieves to jump over the fence to break in. After 6 months the door and the fence have never been fixed. I have contacted upper management even though most of them stay well hidden from customers and she talked a lot but she never followed through on anything. I have documented everything and will follow up to make for sure no one there can say they were never informed of the issues in case someone wants to address their negligence in courts for items that have been stolen, just contact and I would be more than happy to share my documentation. This is the worse company due to their follow up, failures to prevent break ins when this is their business. If I could give them no stars, or a negative 100 star review, I would.

Very disappointed with cube smart in lemoyne, Tommy was very personable and nice but he moved us into the wrong unit and said he would try to accommodate us so we didn't need to transfer all of our things, they ended up charging us over $320, so after 2 weeks, we found the same size for much less somewhere else, definitely would not recommend them.

DO NOT RENT SPACE HERE.. They will rob you. Go to another facility.

These people are straight up crooks! Don’t be late on your bill, lien fee is same amount as your bill. Buy a storage unit anywhere else!

Unless you enjoy your rent for storage going up $50 every 3-4 months, skip this place. I rented a unit in Feb 2023, then 4 months later I get a notification that there will be a $52 increase starting 07/04. When I called to ask why they told me that since I'm "months to month" they have the right to increase as much and as often as they want.

I called for one reason only: to find out whether the online price included taxes and any other charges. I got disconnected the first two times I called. The third time, I had to verbally wrestle the guy to the ground in order to get my questions answered, and in order to get the answers, he wanted all kinds of info from me including my phone no. I objected – at this point I'm just shopping around, not trying to get on 6 more lists for spam – so we theoretically proceeded without him giving him the number. Near the end of the call when he summarized my info in connection with a 24-hr. reservation he'd talked me into, he stated my phone number, which he'd collected from caller ID and which I'd specifically objected to giving him. I protested, and he said he'd need the phone number in order to make the reservation. I said ok and gave him a different number, which was the one I preferred to use for this kind of thing, and asked him to delete the first one, and he assured me he'd done that. Next thing I know, I've got two spammy texts from this company on the phone number that was supposed to have been deleted. I feel downright slimed by this experience; CubeSmart is now OFF the list of places I'd consider renting from.

Four months ago I rented a storage unit at the CubeSmart in Aransas Pass, TX at a rate of $113/mo for the first 4 months. After that the rate was supposed to increase to the normal rate that was 35% higher. Yesterday I received notice that the new rate is $250/mo—135% higher! I called the site manager in Aransas Pass who said it was a corporate decision and nothing could be done. Clearly, CubeSmart is running a bait and switch operation suckering people like me with a low introductory rate then sticking it to us. Do not rent from these unethical slime balls.