CubeSmart Self StorageReviews of cubesmart.com

Worst customer service ever- always raises the rent- very rude personnel

Please don't use this place at 3301 NC highway 55, Cary, NC. It was first Spacestation storage and was bought by Cubesmart some time back. Useless place as it is not temperature controlled. Then they raised the prices last October from $115 to $151 without informing me. I realized only a few months ago. Not worth it. I am about to close my storage. Service is so so. But it's not worth the money. Go elsewhere where you can get a better deal with temperature control.

Horrible customer service, hard to reach a live person and prices are too high. They won't let you make a partial payment and do not help you and give you no options. I will never use this company again!!!

West Des Moines, IA If you're looking for OUTSIDE storage, keep looking. They advertise being well-lit, and secure; that is a joke. After our toy-hauler was broken into we asked about the cameras....answer was, oh, sorry we don't have them or they weren't working in the area we rented. I'm writing this while "on hold" for their SureSmart/Great American Insurance customer service; 20 mins and holding. I detest companies with "America" in their name that have horrible service, do better or get out of business!

In August 2022 we had our 16 ft. enclosed trailer stolen from CubeSmart. The CubeSmart at 8330 Littleton Rd, North Fort Myers FL. We found out from the person working the front desk that the front gate had been malfunctioning, so they chose to leave the gate wide open day and night for over 2 months straight. They said it was more convenient for them to do so. We were never contacted or informed that they were choosing to leave the gate open for months at a time, or at all. When we arrived at CubeSmart we discovered that our trailer lock had been cut and the trailer was gone with all of our furniture that we had inside of it. When the Sheriff's office obtained video surveillance from CubeSmart the sheriff said one of their cameras had too grainy of an image, and the other camera was broken, so they were unable to read the license plate on the vehicle that stole our trailer. Our trailer would have been better protected being parked out front of our house than with CubeSmart. Faulty gate, cheap and faulty cameras, gross negligence! I've seen the gate wide open many times since then. It is dishonest charging customers for a secure lot but then not delivering the service. A gate left open 24/7, for months at a time, is not what we were promised. We were promised code access in and out. That isn't what we received. Gross negligence and dishonest business practices!

This place is not maintained and in HORRIBLE condition! The security gate is left open 24/7. Everything I had stored there was ruined due to severe roof leaks. I have photos of all of my belongings covered in mildew and mold. I also have pictures of the ceiling that is covered in mold and mildew from the leaking roof. They say I have no insurance, which I have proof of on my monthly receipts. All of my belongings are a complete loss and no one will try to help rectify the situation.

I had my quad stolen in less than a day of the first day i had it there literally within hours! at the taunton massachusetts location. i have every reason to suspect that the facility manager and at least 1 other were involved in this theft, besides that there is only 1 camera that watches the main gate and later i discovered a hole cut in the fence and discovered people hiding in the unrented units whether they were homeless people or thieves im not sure. Regardless i do not recommend this facility to anyone who values their property

Cubesmart took over my previous storage company where I was on auto pay. They sent me a statement with a due date of less than 7 days later, then charged a late fee. I shall be moving my items to a different company.