CubeSmart Self StorageReviews of cubesmart.com

Awful company. I was going to pay today. Emailed them and called them. They auctioned my stuff yesterday even though the auction was scheduled for next Monday. I went into the office and the staff laughed at me. I’ve lost thousands of dollars and personal family memories because of an unprofessional staff

Yes, I have a month to month agreement. But after only two months of renting from CubeSmart their jacked my rent up by 21%. Nothing but corporate greed at its finest. That is too much. Please be advised they will do the same with you.

Crooks! Had the storage unit for months then I had financial issues so I couldn't pay my bill. Still I have an email that says I had until the 27th to submit a payment. So I went down there on the 27th with the full amount and they had sold all of my stuff! Thousands in welding tools alone and many other items. The worst was all my keepsakes and pictures of my kids were in there! I can never replace that. How can this be legal? They said they sent me an email stating the new final date but I never found it. Anyways don't storage places have to wait a certain amount of time after the final due date and no payment has been made before they can sell all my stuff??!! Dont risk losing your stuff. These guys are hella shady! If I could give no stars or negative I would!

The representative at the 1744 Pass Rd Biloxi MS area, caused me to lose my deposit. They assured me that an 18 wheeler could access my unit. But just before moving day upon reconfirmation, they admitted it it wouldn’t fit. When I requested a refund due to the misinformation, they stated that refunds are not available, consequently I had to urgently seek and alternative storage company. It felt like a deceitful tactic to take my money and it significantly increased my stress level. So beware!

I went to my reservation at 3:30 and the employed Wilson have already close the gate so no one will enter the facility and I said that’s a charge $250 it pass that time, all this happen at 1376 Cromwell Ave Bronx NY. I will give negative 5 start , if ya can about the facility they don’t appreciate value customer or new reservations

CubeSmart is engaged in a bait and switch scam where a customer is subject to frequent and excessive rate increases after moving in. I moved in in July 2023 and have received two (2) significant rent increases without sufficient notice or justification. My first increase was Dec 2023 and it was a 21.7% or $87.15 increase from July 2023. Just found out this week, CubeSmart is again seeking another increase of $145.74 or 29% increase from December. Since I moved in CubeSmart has increased my monthly rental at total of $232.90 or 57% in just one (1) year. This is outrageous and the public needs to be aware. I will be moving to a more suitable and reputable storage company in the future.

This company has doubled the rent the last year.

was charged from day made reservation when i told i would use unit beginning ten days later. was also charged insurance which I was not advised about.have been dealing with corporate over a month to resolve these issues to no avail. worst customer service I have ever dealt with.