CubeSmart Self StorageReviews of cubesmart.com

I've been using CubeSmart in Old Saybrook, CT to store my things after I moved from NYC. Yesterday, I went to my storage unit and disgust doesn't even begin to describe the condition of it. There were HUGE SPIDERS everywhere! My unit was infested!! It was also covered in webs, there were COCKROACHES, I saw a packet of what looked like RAT POISONING (in my unit), and I kept hearing something that sounded like a snake or rat running around (luckily I didn't see one). When I called, the women I spoke with told me to file a claim with my homeowners insurance. Today, this dump called and REFUSED to have pest control come and they also refuse to reimburse me for the months I trusted these slumlords with my possessions. LOL NO sweetie, CubeSmart will pay for any damages and reimburse any fees or they will see me in court. I'm about to report this joke of business with the city and state so no one else has to endure the hell I'm going through.

they lure you in with one price then give you another some time later without letting you know, common practice in the business, access hours are low would not recommend this place

Thieves. Raise rates more than once a year, charge a 20% late fee on day six. Almost $500 just to store items. They take advantage of this need.

Let me tell you what CubeSmart did to me and how it could happen to you. As it is within the boundaries' of my first amendment rights. Here is the letter I sent to their CFO Timothy Martin. Mr. Martin, It is with great disappointment with CubeSmart that I must contact you. I was a client of your Deerfield Beach, Florida facility until June 10, 2024 when my storage lot was auctioned. I was then contacted by text on June 12, 2024 for payment. I was made aware of this action on Tuesday, July 9, 2024 when I called to make as payment of $318. I was a client for 22 months and spent approx. $5500 Your managers not only sold off all the contents to which I have a list of. They sold off priceless religious book that were my great-grandfathers that came from Russia. Over 100 of them all between 100-120 years old. Never to be published again. I suspect you have a law degree and are familiar with the Talmud, Mishna and Gomorrah. If you are not, tap the shoulder of any lawyer or judge for an explanation. As per the requirements in Florida Lien Law 83.801-83.809 for such actions. You're company disregarded every requirement set forth by the law. A claim has been filed in Small Claims court in Deerfield Beach, Florida on Friday, July 12, 2024 for the amount of $7679. Not including the books to which, your regional manager contacted the purchaser of my lot and told her they were dropped at Goodwill in Boca Raton, FL. If your office in Plantation has not been served to this date, they will be soon. I have been indigent and homeless for two years and have only recently taken a position as Director of Estimating at a large general contractor. While I'm sure a judge will be ecstatically happy to hear what CubeSmart did to me and my religious books. Those books were the only reason I kept a storage space. The fact remains that CubeSmart broke the law. Instead of wasting our time in arbitration and court, I would like to work this out amicably with CubeSmart. Having had a few businesses, I understand the damage court filings and legal dissertations can do. Especially to ones Dun & Bradstreet rating, the internet media and the self-righteous modern day consumer reporters on television. Please also include a refund of 22 months of payments that I had to have kind friends give me. After your manager told me, If I wanted any records I would have to subpoena them. The level of your firms arrogants, I have never experienced. List of auctioned items Item / Description Cost / value Tool box 18x36x24 $275 Tool box 36x36x24 $350 Tool box 36x36x24 $350 Singer sewing machine 1930 circa. w/ table $500 Swivel chair from Costco $80 Filing cabinet 4 draw $50 1 Fender mini-Stratocaster $100 1 quartered mahogany boardroom desk 72x36 $1075 1 wire rack 72x30x72 $169 1 hand truck $80 1 Chainsaw gas $100 1 8x10 rug $80 Engineering books from Northeastern U. $2000 Grandfather's tools $2000 Luther's tools $500 80 Grandfather's Talmud's, prayer books, bibles all over 100 years old. ? Total $7679 Please take due notice thereof and govern yourself accordingly. I look forward to your phone call. Joel I. Goldman MEP Estimators 561-829-7503

If i was able to give them zero stars i would. I rented a climate control unit for my art work and model boats. The AC unit has not been working since 8-9-24 and i now have mold on everything no call - no warning. The AC is still not working. I called the district manager - Daniel Suarez several times no return call and unable to get a hold of anybody. The people at the office sit there like deer in headlights and unable to help. Worst company i have ever dealt with.

My wife and I have a storage unit rented out with cubesmart. We have a serious issue we need to discuss and we want this to be open to everybody because we are deeply hurt by cubesmart. The price of our unit has been constantly increasing every six months and now the price is unbearable. We spoke to the manager at the sunnyside (11104), New York cubesmart, as she wasn't too helpful in giving us her name. She actually tried to mumble her name and I am still not sure what it is after 2 or 3 times speaking with her. The last increase was a whopping $60 in one shot. That is brutal! We have been loyal customers of cubesmart for four years now. We spoke to the manager on the phone and she said she would help us out and reduce this one time. The price increased to $321.30 and she explained she would do her best to reduce it as we have been there for 4 years now. Two times we called her and both times she promised she would help us. The first time we called her because the price stayed the same and she said she would do it correctly for the next month. She didn't do it correctly for the next month so we called her again. She said she would email us and tell us it was done. She never emailed us and we got the same bill again without any modifications she said she would do. Now we are annoyed and we feel like we are being laughed at and not taken seriously. I definitely want to contact my council member as I feel tremendously hurt and ridiculed by your manager, who was not being honest with us. We were so nice and polite with her and she treats us like stupid people. I also might to go to the newspaper about this and tell everyone my very negative experience with cubesmart and also inform people of the amount of times cubesmart increased the prices of our storage unit as they should beware of that. In my book they are not good nor honest people. Terrible, terrible people and company. I am terribly offended and hurt by this company.

700 w 40th st San bernardino ca The lady that works there is so rude her name is Zuma. She treats people like crap. I got locked in there and had to call after hours to get out. Now keep in mind I've never had a warning before because I've never been locked inside the facility before. Well the day after this happened Zuma calls me on the phone and says this is your last warning and then hangs up. She was rude and I still had questions but she just hung up. Very unprofessional. Where did they get her idk but she needs to be FIRED!

Unsecured site. My unit has been broken into 2 times at this facility. The first time management did make me aware, but their only response was to offer me a new lock. A month later, after being assured by management there were no further issues, I find on my own my unit had been broken into again. The facility takes no responsibility for their lack of security. I have rented at this location 2 times in the past, for extended periods, when they were public storage with no issues. Your belongings are not protected at this location.